Upgrading To TextNow Premium

What is TextNow Premium?

TextNow Premium bundles together our most popular premium features, now available at one low price!

Here's what you get with TextNow Premium:

  • Ad Removal: Removes the ad banners from the TextNow app.
  • Call Forwarding: Forward the calls to your TextNow phone number to any other phone number in the US or Canada.
  • Phone Number Locking: Locks your TextNow phone number to your account for as long as you have Premium, and your number won't be recycled for inactivity. 

Premium features are offered at monthly and yearly rates, and will auto-renew every month or year, respectively. Here's how you can turn on Premium

Tap your TextNow main menu to see the button to Get Premium:

Screenshot_2016-11-30-13-08-30.png

From here, you can choose to have your Premium feature auto-renew monthly or yearly.

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Help! I signed up for Premium but I'm still seeing ads!

If you're signed into Premium but you're still seeing ads, log out of your TextNow app (under the TextNow Settings menu > Log Out) and log back in.

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Comments

  • Avatar
    Mayra Pedrol

    How do I delete my account and take the premium off

  • Avatar
    Valeria TextNow Support

    Hey Mayra! While we do not delete accounts, you can find out how to cancel your premium subscription by following the steps listed toward the bottom of this article :)

    Edited by Valeria TextNow Support
  • Avatar
    Landen Arms

    I have purchased the premium but I tried the trouble shoot and it still shows ads and it's almost time for my renewal to go again. I have paid for the previous month but this whole time it has showed the ads and made me change number.

  • Avatar
    Erin Testing

    Hi Landen,

    We would definitely like to get this resolved for you. I will need you to please email community@textnow.com with a screenshot of the invoice you received for the premium payment in the Play Store as well as your TextNow phone number so we can get this resolved for you as soon as possible.

  • Avatar
    Patricia Myrick

    Good evening.. got the same problem with free trial premium and nothing changed.. have cleared data..cache.. even reinstalled. Free trial is about to end.. thanks for help

  • Avatar
    Erin Testing

    Hi Patricia,

    If you are also experiencing this issue please email community@textnow.com with a screenshot of the invoice you received for your premium subscription payment from the Play Store. Once we have that information we will get this resolved for you as quickly as possible, thanks!

  • Avatar
    Gracel7035

    Hi there, I paid for premium bug it’s telling me it’s almost up and to visit the TextNow store to extend it. Where and how do I extend it to keep the number etc.

  • Avatar
    Erin Testing

    Hi there,

    Thanks for reaching out! Your premium subscription is auto-renewing so you don't actually have to make any changes for the plan to renew again at the end of each billing period. We understand that the expiry message is a bit misleading and are working to get that fixed. In the meantime you can simply ignore that message and the subscription should continue to renew unless you choose to cancel it at any time.

  • Avatar
    Charmaine Min

    I paid for the subscription however i am still receiving the ads. I did as directed above however its still showing ads. Please assist!

  • Avatar
    Erin Testing

    Hi Charmaine,

    Thanks for bringing this to our attention. I will need you to email community@textnow.com with a screenshot of the receipt you received from the Google Play Store for the upgrade order and your TextNow phone number so we can get this resolved for you. I appreciate your cooperation and hope to hear from you soon!

  • Avatar
    Calebunderwood599

    When my Apple phone is activated with TextNow do I have to use the app to text and call or can I use regular Apple apps like everyone else

  • Avatar
    Valeria TextNow Support

    Hi there! That's a great question- once you activate your iPhone (or any phone) with our service, you will only be able to use the TextNow app for all your calls and texts. However, we do have some articles outlining workarounds, so you can still use services like FaceTime :)

    Edited by Valeria TextNow Support
  • Avatar
    Misses T

    I want to cancel premium but text now won’t allow me.

  • Avatar
    Valeria TextNow Support

    Hi Misses!

    To cancel your premium, all you have to do is open up the TextNow app:

    1. Tap on the top left parallel bars to open up the menu
    2. Tap on the "premium" bubble
    3. Tap on "check subscription status"

    On the bottom of the next page, there will be a prompt called "cancel subscription" through which you'd have to sign into your iTunes account to complete the cancellation

  • Avatar
    Rachel Heneghan

    I pay for premium. can I get a number ported in from Verizon?

  • Avatar
    Valeria TextNow Support

    Hi Rachel! I'm afraid that we only allow for port-ins for our wireless services, not the premium alone.

  • Avatar
    Nancy Patterson

    Does it come with data to use away from wifi

  • Avatar
    Valeria TextNow Support

    Our wireless service certainly comes with data! You can find out more about our different rates here :)

    Edited by Valeria TextNow Support
  • Avatar
    Peter Gilbert

    If I purchase the premium upgrade, do the benefits extend across all platforms or just the one I purchased it on? For example, if I use an android tablet, an iPod, and the web interface to check my messages depending on where I am, do I need to purchase premium 3 times to ensure that I am ad-free on all the devices? If I purchase a year subscription through the iTunes store, will the android app automatically recognize that I am premium based on my textnow account?

  • Avatar
    Erin Testing

    Hey Peter,

    Great question! The premium service is connected to your account not the specific device. So purchasing it on your iOS device will allow you to use the service ad-free when you login to the same account on an Android device.

  • Avatar
    Jp Martin

    I can't cancel

  • Avatar
    Valeria TextNow Support

    Hi there! To cancel your premium subscription, simply open up your Google PlayStore app:

    1. Tap on the top left parallel bars to open up your menu
    2. Tap on "Account" - My subscriptions

    From there, you can manage your subscription, including cancelling your TextNow one!

  • Avatar
    farzad maleki

    HI
    Can I buy My special phone number from this app?

  • Avatar
    Erin Testing

    Hi Farzad,

    Phone numbers are not available to be purchased from TextNow.

  • Avatar
    Canucks Consultants

    After paying for premium subscription...still ads are displaying

  • Avatar
    Erin Testing

    Hey there,

    We would like to get your TextNow phone number and a screenshot of your Google Play receipt so we can help ensure that your premium service is properly activated. Please reach out to our chat support team with that information so we can get this resolved for you.

     

    Edited by Erin Testing
  • Avatar
    s foka

    can i forward calls to any number in the world ? or just few countries?

    also can i forward sms to a phone number or email?

    Edited by s foka
  • Avatar
    Valeria TextNow Support

    Hi there! At this point in time, we only support call forwarding to North American numbers (Canada or U.S). We also don't support sms forwarding, although that is a request that is being looked into!

  • Avatar
    Slick Rick

    My iTunes and app account is frozen because my credit card didn’t authorize the renewal fee. I was in a accident in Oct and that’s why I got the premium since it was cheaper to do that rather than a phone bill, but the app slowed my phone and sometimes froze it the app itself so I just wasn’t going to renew. Apple says now I have unpaid bill and you guys have locked my apple account. Help?

  • Avatar
    Erin Testing

    Hi Rick,

    TextNow does not have the authority to lock your iTunes account. If you are having trouble with your iTunes or Apple account you should contact iTunes support.

    Additionally, if you want to cancel your TextNow premium service to avoid future charges, you can cancel your subscription through your iTunes account once you get logged back in.

    Edited by Erin Testing
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