Non-Disclosure Requests

TextNow collects personal information from its customers for use in the operation of its services. Protecting customer information is a top priority. For more information on what personal information is collected and how it is used, please read out Privacy Policy here.
Due to the nature of our services, TextNow receives various legal requests that order the disclosure of personal information. As a company operating in both Canada and the United States, we understand that we have to abide with the legislation of the respective jurisdictions. Canadian and American legislation both state that certain entities (ie. law enforcement, government, courts) may seek personal information without disclosing notification to the customer.
If served a legal order from a verified law enforcement agency, TextNow will not notify the targeted user that their information is being disclosed to law enforcement. However, due to access requests, TextNow may have to disclose such legal orders if there is not a non-disclosure order included. As such, we strongly recommend that you include a non-disclosure order with all legal orders.
Please note that TextNow will not follow-up with law enforcement regarding non-disclosure requests, so be careful to include it in the initial response. The only time TextNow will follow-up regarding a non-disclosure is if our Information to Obtain (ITO) form indicates that a Non-Disclosure order is attached but is missing from the attached documents. We also strongly recommend that all law enforcement officers submit a completed ITO form (see attachment below).
If TextNow is served a civil order without a non-disclosure order then the customer(s) will be notified of the request. Per TextNow procedure, we will allow the customer 7 days from date of notification to dispute the disclosure in court before we release the records to the respective authority.
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