Upgrading To TextNow Premium

What is TextNow Premium?

TextNow Premium bundles together our most popular premium features, now available at one low price!

Here's what you get with TextNow Premium:

  • Ad Removal: Removes the ad banners from the TextNow app.
  • Call Forwarding: Forward the calls to your TextNow phone number to any other phone number in the US or Canada.
  • Phone Number Locking: Locks your TextNow phone number to your account for as long as you have Premium, and your number won't be recycled for inactivity. 

Premium features are offered at monthly and yearly rates, and will auto-renew every month or year, respectively. Here's how you can turn on Premium

Tap your TextNow main menu to see the button to Get Premium:

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From here, you can choose to have your Premium feature auto-renew monthly or yearly.

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Help! I signed up for Premium but I'm still seeing ads!

If you're signed into Premium but you're still seeing ads, log out of your TextNow app (under the TextNow Settings menu > Log Out) and log back in.

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Comments

  • Avatar
    Valentina TextNow Support

    Hi Bonnie,

    Thanks for reaching out to us and letting us know. I have sent an email to you to the email address to get a bit more information! Please check that and reply as soon as you’re able.

    Thanks in advance!

  • Avatar
    Karen St Amant

    What percent of people paying for Premium are having issues? I see a lot of issues here...

  • Avatar
    Karen St Amant

    Sorry, never mind, I just upgraded and I am not seeing any ads at all! Thank you

  • Avatar
    Valeria TextNow Support

    Happy to hear it, Karen :)

    Let us know if you run into any more issues by contacting us at orders@textnow.com !

  • Avatar
    ash ezze

    if i buy the premium and hopeful i don t get all those ads ... and i use it to forward to another phone where i can make and have unlimited phone calls .. will i still be restricted of forwarding any calls according to my credit ?? so if i don t hv credit , i won t be able to forward calls ?

  • Avatar
    Taylor TextNow Support

    Hi Ash,

    You definitely shouldn't receive ads once purchasing credit! Since it will be TextNow making and receiving all of the calls still, you will still need account credit to make International Calls and any extensive amount of calling. You will also only receive and be able to make the calls while in WiFi.

  • Avatar
    Carl Bergstrom

    My Premium subscription expires tomorrow. When I try to renew it it takes me to a blank screen. How do I renew it so I won't lose my phone number?

  • Avatar
    Taylor TextNow Support

    Hi Carl,

    You'll have to wait for the subscription to expire before it renews, but don't worry! Your phone number won't expire unless you aren't using it. :)

  • Avatar
    David Smith

    Paid for premium subscription on Android and I still see the ads followed the above advice of clearing cache and data text now should Fix this

  • Avatar
    Valeria TextNow Support

    Hey David, sorry to hear that! Your account does seem to have premium enabled, so if you're still running into issues, please let us know!

  • Avatar
    Jennifer Saucedo

    Upgraded to premium will noy allow me to pay monthly charge

  • Avatar
    Tawny TextNow Support

    Hi Jennifer,

    Thanks for reaching out!

    Your account does have the premium subscription enabled. Can you try to log out and log back into your account?

    If you are trying to renew the subscription, please check if your Google account is logged and able to purchase the subscription. If you need further assistance, please do not hesitate to contact us via chat. Our live chat agents are standing by to assist you!

  • Avatar
    John Dean

    I cannot upgrade. Every time I click one of the buttons it just says "OK"

  • Avatar
    Erin Testing

    Hi John,

    Sorry to hear about the issues you're having upgrading your application to Premium! You may need to try uninstalling and reinstalling your TextNow application and try it again. If you continue to have trouble, can you clarify which button you're selecting that then only gives you the "OK" option? You may just need to select "OK" to confirm the upgrade.

  • Avatar
    John Dean

    I still cannot upgrade. I've tried to click the buttons to upgrade either monthly or annually and I just get an "ok" dialog box that pops up.
    I've tried reinstalling and that also won't work
    This is on an iOS device

  • Avatar
    Erin Testing

    Hey John,

    At this point I would request that you please send us a couple screenshots of the steps that you're going through to try to upgrade that subscription so we can see exactly what you're experiencing. Unfortunately, since upgrading to our premium application is an in-app purchase, we cannot do it manually for you on our end.

    If you could send us some screenshots of that to orders@textnow.com we'll be able to assist you further. Thanks in advance!

  • Avatar
    The Queen Toney

    Im trying to upgrade to premium with no luck

  • Avatar
    Erin Testing

    Hey there, we'll need a bit more information about what's happening when you try to upgrade to the premium app. Are you getting an error message or something like that? I would request that you please send us an email to orders@textnow.com so we can get more details from you and if you can please include some screenshots as well that would be appreciated! Hope to hear from you soon :)

  • Avatar
    ALI ALI

    Hello sir
    I received this message before 5 days

    " This is a friendly reminder that your TextNow Call Forwarding will expire in 5 days. Visit the TextNow store to extend it now!"

    I want be sure to renew subscription
    But i can't
    Can you help me please and check my account
    I can't know my renew date

  • Avatar
    Kevin TextNow Support

    Hi, Ali:

    According to my system it looks like you've paid for Premium. On your device, you can manage your subscription by tapping on the word Premium at the top of your TextNow app main menu.

    If you need any further assistance, please drop us a line at orders@textnow.com and we can look into your account details.

  • Avatar
    Olivia Atkinson

    If I buy a plan can I make calls n text in non wifi areas?

  • Avatar
    Erin Testing

    Hi Olivia,

    Our plans will provide you with data service that will allow you to use your device over the Data network whenever you don't have Wifi! I would recommend checking your data coverage here as well to ensure that the data will work in your area :)

    Edited by Erin Testing
  • Avatar
    Dylan Radtke

    I have purchase premium over a month ago and cannot get rid of the ads. I have cleared the cache, deleted data and even uninstalled and reinstalled the app to no avail. PLEASE HELP!

  • Avatar
    nicole jones

    please remove this textapp now from my phone

  • Avatar
    Erin Testing

    @ Dylan, I took a look at your account and it doesn't look like you have subscribed to the premium application which is why you're still seeing the ads in your app. You can upgrade to the premium service within the TextNow app menu or the Google Play Store.

    @ Nicole, If you would like to remove the TextNow application from your device you will have to do it yourself since we do not have access to your phone. You can uninstall the app directly through the Google Play Store on your phone.

  • Avatar
    Erich Carter

    I too am having issues with the app not recognizing that I have paid for a subscription. I have tried all of the steps listed above including a clean reset of my phone to no avail. I have put in a support ticket but yet have to hear a reply. I know it's only 2.99 but still I've paid for it and can't use premium.

  • Avatar
    Erin Testing

    Hi Erich,

    Thanks for reaching out. I have taken a look at your account and on our end it looks like you have not subscribed to the Premium application. Since all in-app purchases, including premium subscriptions, are handled through the Play Store, you will need to contact their support team to figure out why your payment didn't upgrade your service. http://bit.ly/1ZEoT1t

  • Avatar
    Brittney S.

    Hi,
    I purchased premium to get rid of ads on my phone's app. It comes up still showing ads. I even did the steps with clearing the app cache and data, it's still there upon logging in. I have a screenshot of myself actually purchasing it. What is going on? :(

  • Avatar
    Valeria TextNow Support

    Hey Brittney! It certainly seems as though we did not receive the request for the premium subscription.

    In this case, I'd recommend that you send us a request at orders@textnow.com with a screenshot of your premium subscription receipt, so we can escalate and try to get this all resolved for you :)

  • Avatar
    Brittney S.

    Hi, I did as mentioned, now here is to fixing it.
    Thanks for replying on such a short notice!
    Brittney.

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