Group Messaging with TextNow

What's group messaging?

Group messaging is a way to have more than one person involved in your Conversations. With TextNow, you can add one or more people to the same message thread and talk to all of them together. Here's how!

Starting a Group Message:

Starting a group message is the same on both the TextNow Android and iOS app, and on our web and desktop versions. For simplicity, we're showing you the Android version in these examples:

First step is to start a new text message. You can enter a contact's phone number, TextNow username if they're a TextNow customer, or name or nickname from your contacts stored on your device, as seen below.

Group Management

Each person in the group has access to some group management options. TextNow users can access options through the Options button in the top right-hand corner, like this:

 

Screen_Shot_2018-08-07_at_3.13.03_PM.png

 

Mute notifications will mute the notifications for this specific group chat. Your other notifications will remain as they are.

Members shows you the current people in the group. 

Open floating chat will open the group message inside a floating chat bubble, so you can access it from any page on your device. 

Set Wallpaper will set the background wallpaper for this group chat. 

Add shortcut will add a shortcut to your device's home screen to allow you to jump right from that screen to the group message.

Export conversation will export the current group conversation to a .txt file, email or other app on your device. 

Block number will block the group message from appearing on your phone. You can leave the group entirely by blocking the number, and then deleting the conversation from your device. 


 

Help! I can't change the group name!

At the moment, group names can only be changed by TextNow users on the iOS platform. 

Help! Group messaging doesn't seem to be working on my device!

Some Android phones may need to have group messaging turned on in their native Messaging apps. On your device, look for an app called Messages, and tap on the Advanced section of the settings menu. You should find a toggle for group messages there, which need to be turned on. Consult your phone's documentation for more information.

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Comments

  • Avatar
    Moneeb Sulieman

    My friends have iPhone and they are non text now users will they see that I’m using TextNow and can they text me?

  • Avatar
    Valeria TextNow Support

    Hi Moneeb! If you have a TextNow account, then you can certainly call and text any other North American number for free (iPhone, Android, TextNow, non TextNow)

    They would not know you are using TextNow, unless you keep your signature on. But if you'd like to change it, you can follow these steps to do so :)

    Edited by Valeria TextNow Support
  • Avatar
    Chele Chele

    How can I delete multi messages

  • Avatar
    Valeria TextNow Support

    Hi Chele! I'm afraid that at this time, you can only delete messages individually. I will pass along that feature request to our development team, however!

  • Avatar
    Fehti J. Ambekia

    I know how to make a group chat but can't my friends add me to a group chat

  • Avatar
    Trinity Debruhl

    My friends keep adding me to group chats, but the group chat separates into private chats with everyone. What can I do?

  • Avatar
    Valeria TextNow Support

    Hi @Fehti- group chats, while seeming simple, are a bit complex. Regular SMS plans can't support them very well. In our case, you can start a group chat with other contacts from other carriers, however, if one of your friends starts a group chat, all that will happen is that you will only get individual messages, not the group message. We do apologize for the inconvenience, and encourage you to ask your contacts to accept group chats from you personally if they want to include you.

    @Trinity- please see above^

  • Avatar
    Bedtime Learning

    I don't have the option to "broadcast" on the web version.

  • Avatar
    Valeria TextNow Support

    Hi there! I'm afraid that the broadcasting feature is currently only available on our Android app.

    I will certainly pass along the feedback for it to become available on our desktop as well!

  • Avatar
    Ouzel Outfitters

    I second the motion for a "broadcast" feature on the desktop/web version.

  • Avatar
    Martin & Stephanie Nousdeux1972

    why it is not my text now phone number who is use to create the group . my friend received a completely different number ?

  • Avatar
    Valeria TextNow Support

    Hey @Ouzel- we'll pass that along!

    @Martin- That is due to a complex back-end method for ensuring group messaging works. Essentially, when you create a group from your TextNow number, it assigns that group its own proxy number so that all messages can be directed to it. If you message within the group, however, your own number should still show up within the actual conversation.

  • Avatar
    Shae Stine

    Hi! My friend adds me into a group chat for school but I just keep hitting individual texts and I have no idea what is going on. How can I make it so its one group chat without me making a new one?

  • Avatar
    Valeria TextNow Support

    Hi Shae! Group chats on TextNow currently only work as intended if you are the one that creates the group initially. Any group chats started from a non TextNow carrier will result in only receiving individual messages.

  • Avatar
    B. C. M.

    How many people can I include in my group?

  • Avatar
    Valeria TextNow Support

    Hi there! You can include 25 contacts in a group chat :)

  • Avatar
    Isabella Tomaino

    I'm having trouble naming the group chat. I'm on android, the text now version I am running is 5.45....I dont know how to name the group chat, help??!!!!!

  • Avatar
    Valeria TextNow Support

    Hi Isabella! When you're in the group conversation, and you are the owner of the group, just click on the top right menu buttons (3 dots) to find the option for editing or name the group's information

  • Avatar
    CARLOS ROSALES

    HI MY NAME IS CARLOS AND I AM TRYING TO SEND THE SAME MESSAGE TO 4 DIFFERENT PEOPLE BUT I DO NOT WANT IT IN GROUP MODE I WANT IT IN BROADCAST MODE BUT I DO NOT SEE THAT OPTION WHEN I AM STARTING THAT MESSAGE WHAT CAN I DO

  • Avatar
    CARLOS ROSALES

    HOW CAN I GET THAT OPTION PLEASE

  • Avatar
    Valeria TextNow Support

    Hi Carlos! Apologies for the inconvenience, but the broadcast option is only available on the Android app at this point in time.

  • Avatar
    Tangela Nichols

    Hi, how do you "store" a group name - if I wanted to send a group message out to individuals say next month. Do I have to recreate the list of names again or can I just type in my "group name" and the names will automatically be generated??

  • Avatar
    Valeria TextNow Support

    Hey Tangela! Groups do expire after a period of inactivity. I believe the limit is 30 days, so you may or may not still be able to simply type in the group name to continue the conversation within a month.

  • Avatar
    Lisa Tucker

    How do i delete a group altogether As the original sender, if i delete the message will it also delete the group? I am having peole from the group sending messages to me individually but showing up in the group

  • Avatar
    Valeria TextNow Support

    You would't be able to delete the group chat, you would only be able to leave it.

    The issue is that your contacts are sending you messages through the group rather than to your number alone. So I would recommend for you to reach out to them and ask them to start a new message with you individually rather than in the group.

  • Avatar
    Kenzie C

    I have a group that I am constantly texting on. It was all good until the names stoped being shown. So now I can’t tell who is who. How do I get it back to where I can tell who is who?

  • Avatar
    Valeria TextNow Support

    Hey Kenzie! Sorry to hear of this.

    I would please recommend that you head over to our live chat support on textnow.com/wireless so we can test this out with you in real time :)

  • Avatar
    Ask Me

    How do I delete a group chat I accidentally created? I was trying to send a web link to multiple numbers. It ended up as a group chat created. The people involved are non TextNow members and they do not know each other. I want to delete the group altogether

  • Avatar
    Valeria TextNow Support

    Hey there! Currently, you cannot delete groups. However, you can simply message the contacts individually to refrain from answering the message, and respond to you directly.

  • Avatar
    Elizabeth Windham

    How do I delete a chat that I have made?

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