Our Policies

At TextNow, our mission statement is to connect the world by creating the most exceptional and affordable wireless phone service. We are proud to be able to bring our affordable service and mobile phones to the public.

This is why we're committed to constantly improving our services, and ensuring they are being used by our customers with the same integrity and values around which TextNow was created. 

We have full documentation on our various policies on our website, including our Privacy Policy and our Terms Of Use. This article will highlight some important parts of those policies with the first priority of protecting our customers. We urge you to look over the full documents in addition to this article.

TextNow reserves the right to terminate any account we feel has been engaging in activity that breaks any applicable laws or company policies.

You must be thirteen (13) years or older to use TextNow. When you sign up for a TextNow account, you are agreeing that you are at least thirteen years old, and we reserve the right to terminate your account if we feel you have misrepresented your age.

What information do you ask for when signing up with TextNow?

When you sign up for TextNow, we ask you to enter a valid email address. We'll ask you to create a unique username for your account, as well as entering your first and last name and birth date. 

You can also choose to sign up through your existing Facebook account, by entering your Facebook email address and Facebook password.

How does TextNow share information?

In the cases of personal or sensitive information being shared between TextNow and other apps or services, TextNow will ask for your consent before sharing anything. In other words, you will have to opt-in for personal or sensitive information to be shared.

TextNow may also share anonymous data and statistics with third-party services or tools to help us improve our services and features.

We will also comply with subpoenas for information from recognized legal authorities, through proper legal channels. We do not reply to requests from individuals asking for subscriber information that would violate the privacy of our customers. 

Does TextNow own the content I write or post?

We do not. You own your own intellectual property, and by posting on TextNow you agree to let us use that intellectual property for transmission over TextNow.

Does TextNow backup all of my content?

You are responsible for creating back-up copies of your content. TextNow is under no obligation to backup your content, including messages, call logs, pictures, or other data. 

What is spamming? Does TextNow allow for spamming?

Spamming is the sending of messages in order to promote a business or solicit money from other TextNow users or message recipients. We do our best on our end to block people who are using TextNow for this or any other nefarious purpose. Periodically, we run checks on our servers to block people who are engaging in activity that potentially could be harmful.

TextNow reserves the right to block accounts we feel are being used for spamming or any other fraudulent activity.

If a person is using TextNow to harass me or for an otherwise bad purpose, what can I do?

There are a number of blocking tools we have in place to block TextNow (and non-TextNow users) from harassing or otherwise unwanted calls and texts. For more information, please see our articles on user harassment and blocking numbers here


 

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Comments

  • Avatar
    null null

    Is it possible for sex bots to obtain the your text now number and send you unwanted sexual messages and content?

  • Avatar
    Valeria TextNow Support

    Hi there!

    Sorry for the delay in getting back to you. To our knowledge, this is not a feature that is supported with our service. If you are receiving unwanted messages, please follow the steps outlined here to block them. We do apologize for the inconvenience!

    Edited by Valeria TextNow Support
  • Avatar
    Jason Brewer

    How long are text messages saved on the TextNow website?

  • Avatar
    Valeria TextNow Support

    Hey Jason,

    That's a great question! The length of time can vary depending on the message history/how much space is available on your account, however, the basic guideline points to the server recycling any conversations that are inactive for more than 30 days.

    Please let us know if you have any further questions, and/or concerns!

  • Avatar
    Quan D

    How do i unsubscribe

  • Avatar
    Valeria TextNow Support

    Hey Quan!

    The easiest way would be to simply log out of your account, and after some days of inactivity, your number will be revoked, along with the conversations.

    Please let us know if you have any further questions, and/or concerns!

  • Avatar
    Yuko Yi

    Hello,

    How long does an account have to be inactive for in order for the # to be revoked?

  • Avatar
    Justin Guest

    Hey Yuko,

    The exact time is very flexible. As we take into account how long the account was active, whether it was premium, etc. As a general rule of thumb if the account is being used at least once every 5 business days it would not be recycled. Anything passed that and it would run the risk of being recycled.

  • Avatar
    Bobbi Hadden

    my phone has been restarting itself to often I have been in touch with tech support several times what can I do resetting is not working

  • Avatar
    Kristopher TextNow Support

    Hey Bobbi,

    Thanks for getting in touch and I'm terribly sorry to hear about all the trouble you've been having with your phone.

    The device may qualify for a warranty replacement however, this is something that would need to be handled by one of our representatives. If you've followed their troubleshooting steps and the issue is persisting please get back in touch and we can take a look at what other options we have available for you.

  • Avatar
    Danielle Edwards

    I would like to port my number over to another company is that something I can do and if so how?

  • Avatar
    Valentina TextNow Support

    Hey Danielle,

    You certainly can port your number to another company! You will just need to submit a port request to the new carrier with your TextNow account information.

    I'm unable to provide port out information on communities, but a live chat agent would be happy to help via the link in the bottom right corner between the following hours (Eastern Standard Time):
    * Monday - Friday 9am-9pm
    * Saturday - Sunday 9am-4pm

  • Avatar
    H D

    A few days ago 
    I received a nasty message from a text now number. Can I trace who it is from?

    Edited by H D
  • Avatar
    Valeria TextNow Support

    Hey there, I'm sorry to hear of your experience! I'm afraid that there is no method of tracing the message through our service alone. You may speak to your local authorities, and adhere to the steps outlined here for further assistance!

    Edited by Valeria TextNow Support
  • Avatar
    Penelope Penland

    How can I see the ip address the messages on my account were sent and received from

  • Avatar
    Valeria TextNow Support

    Hey Penelope, I'm afraid that's a not a feature that is available on our app at the moment.

    You can simply search your own IP address through your own computer or device by opening up a Google browser, and typing in "what is my IP address"

    Please let us know if you have any further questions, and/or concerns!

  • Avatar
    Cherecha Roja

    Recibi mensajes por aqui de una persona que me molesta pero no se quien es hablando cosas personales como puedo saber quien es ayudaaa!!!!

  • Avatar
    Kristopher TextNow Support

    Hey Cherecha,

    Thanks for letting us know about the trouble. You can always block unwanted messages by texting #STOP to the number giving you problems. However, you may want to follow-up with your local authorities if you're receiving harassing or threatening messages.

    Please don't hesitate to get back in touch if you have any further questions or concerns.

  • Avatar
    Tank Boss

    How can I log my account of another phone I no longer have or use but is still being used by not my self also the person using my phone not only stole it but is contacting people on my contacts list and sending crude pictures messages how do put an end to this

  • Avatar
    Kristopher TextNow Support

    Hey Tank Boss,

    I'm sorry to hear about all the trouble you're going through. I have cleared all of the active session on the account, which has logged you out from every location.

    Please sign back in on a secure device and update your password as a security measure.

    Please don't hesitate to get back in touch if you have any further questions or concerns.

  • Avatar
    Casey Newman

    I need to log out of all other devices but I can't seem to find anywhere on the site or app to do so. Help please?

  • Avatar
    Valeria TextNow Support

    Hey Casey, no worries! I have logged you out of all of your open sessions, so feel free to log back in on your own, to secure your account.

    Please let us know f you require any further assistance :)

  • Avatar
    rafael garcia

    porque no puedo enviar mensajes ...me sale un cuadro rojo

  • Avatar
    Valeria TextNow Support

    ¡Siento escuchar eso! ¿Podría enviarnos una captura de la pantalla con el error a orders@textnow.com?

  • Avatar
    Sam Evitts

    I recently called an ex using this app luckily they didn't answer, but I'm worried that they can trace the number back to me somehow, they use to try and track me when we dated

  • Avatar
    Sam Evitts

    Could they get my email or my location from this app

  • Avatar
    Kristopher TextNow Support

    Hey Sam,

    Thanks for getting in touch! No need to worry about your privacy, the only information that will ever be displayed is the First + Last name fields on the account. These will only be visible when you're messaging another TextNow user.

    If you'd prefer your name to not be displayed. you can just remove that information from those respective fields.

    I hope this helps!

  • Avatar
    Jessi Pope

    I'm getting random messages and calls from people and I haven't given this number out to anyone just my fiance how can I stop this?

  • Avatar
    Valeria TextNow Support

    Hey Jessi! We're sorry to hear of this. It may be that whoever had this number last did not update their contacts with their new number (as our numbers simply get recycled back to our pool once they're revoked from an account).

    You can look into blocking those numbers, as shown here and let us know if you have any further questions, and/or concerns :)

    Edited by Valeria TextNow Support
  • Avatar
    Alexis Kaze

    I've been trying for a few weeks to return my phone, but don't know how. I just bought it and would like to use the associated warranty with it. How do I go about doing that? 

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