How-To Block And Unblock Phone Calls Or Text Messages

There are a few ways to block and unblock a number from the TextNow service:

Block Or Unblock Using The TextNow App

  1. Tap on the conversation or call log from the number you're looking to block.
  2. Use the drop-down menu (it's the icon with the three dots in the top right-hand corner) and choose Block Number.

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  3. To unblock a blocked number, choose Unblock Number from that same menu as above, or tap Unblock at the bottom of the conversation with the blocked number. 

Unblock A Number Online

  1. Sign into your TextNow account on the TextNow homepage and go to your Settings page.
  2. On the Settings page, click on Messaging & Calling.
  3. Click Blocked Numbers and then click Unblock on the number you'd like to unblock.

Block Or Unblock A Number Using #STOP And #UNBLOCK

  • From your TextNow app, or online on Text & Call Online page, text #STOP to the number you're looking to block.
  • To unblock a number, text #UNBLOCK to the previously-blocked number. 

#STOP will prevent the person from sending you any further messages, whether you're a TextNow user blocking a non-TextNow phone number/email address, or if someone who isn't using TextNow blocks messages/calls from a TextNow user. Please allow 10-20 minutes for the block to take effect.

Note: Under no circumstances can support provide details from a user's account. Subscriber information can only be given to a law enforcement officer who has provided a court signed subpoena to us.  

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