How To Reset The Network Connection on Your Android (SCRTN)

How do I do an SCRTN? 

  1. Open your native dialer (the one that was built-in when you purchased the device) as opposed to your TextNow dialer.
  2. Enter the code ##72786# (your code might be different so see the chart below).
  3. The phone will reboot a couple of times as it resets your network connection and information.
  4. To test your connection try opening the TextNow app and send a text or Google your favourite restaurant!

 

TextNow Phone Model

Code

Nexus 5, Nexus 6, Moto G5

#*#*72786#*#*

Moto G4, Google Pixel

*#*#72786#*#*

All other Android models

##72786#


If you have a phone you brought over to TextNow that isn't one of the models we sell, check your phone's manual for information on the SCRTN code for your particular device. 

What's an SCRTN?
An SCRTN (which stands for Special Code TReset the Network) is a technical term used by the mobile industry. Basically, an SCRTN will reset your phone's connection to the carrier network, which is why an SCRTN is sometimes referred to as a "carrier wipe".

Does this work for any phone?
Only for phones on a CDMA network, such as Sprint. For phones on GSM networks this won't help with connection issues. 

Does an SCRTN wipe all my information from the phone?
It does not. It only resets your connection to your mobile network. To completely wipe all the information from a phone, you would perform a factory data reset, which you can usually find in your phone's main Settings app under Backup & Reset > Factory Data Reset

Help! The SCRTN code isn't working!
Not to worry! You can perform a manual SCRTN by updating the PRL and profile on your Android TextNow device:

  1. Open your main Settings app.
  2. Scroll down to System Update and tap on it.
  3. Tap on Update Profile. Your phone may reboot after this step.
  4. After the Profile update completes, tap Update PRL

That's it! You can test to see if your connection to the mobile network is working by turning off your wifi connection in the main Settings app - if you see an icon that says 3G or 4G at the top of your phone screen, and you can connect to TextNow or any other internet app, it's working!

Help! I'm still not getting a network signal after the SCRTN!
If that's the case, you can check out additional troubleshooting steps on our Data Connectivity article here. You can also speak to one of our chat agents here on our Support site during regular chat hours (Eastern), 10am-5:30pm, every day. 

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