Elastic Calling


Elastic Calling is TextNow’s unique ability to have our calls choose the best route for your call to improve quality. TextNow tests the quality between wifi, 3G/4G and voice, and switches on-the-fly to the path that gives you the best calling experience.

You can find those settings in your TextNow Settings menu, under Calling > Elastic Calling:

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Data Fallback: Allows TextNow to send and receive calls through your carrier's 3G/4G network, without Wi-Fi

Voice Fallback: Allows TextNow to send and receive calls through your carrier's voice network.

For more information, see our FAQ here.

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Comments

  • Avatar
    Mahsa Aria

    Hi
    I lose my number (+14125037982)
    How can I have it again?

  • Avatar
    Valeria TextNow Support

    Hi there! That number has never belonged to your account, nor has it been available for the past year.

  • Avatar
    Valeria TextNow Support

    Hey there! Our live chat support is available on the bottom right-hand side of the page on textnow.com/wireless.

    What I would recommend for you to try right now is to clear your TextNow app, and set up your custom voicemail again after that. If it's still defaulting after that, our live chat support should be able to assist you!

    @Curtis- Sorry to hear that! It looks like you cancelled your subscription yesterday. So your best option here is to order another SIM card and activate your phone again!

    Edited by Valeria TextNow Support
  • Avatar
    Camille Martin

    Why are my calls being rejected

  • Avatar
    Madison TextNow Support

    Hi Cammile, as explained by our support representative yesterday - your calls have been restricted for high volume. This is temporary and you can try to make calls in a few days.

  • Avatar
    Zach Campbell

    Can I live chat

  • Avatar
    Valeria TextNow Support

    Hey Zach! You can reach our live chat support on the bottom right hand side of textnow.com/wireless between 10am-5:30pm EST

  • Avatar
    Sauty Brown

    CAN NOT CALL OUT! It keeps spooling. can do text messaging but not phone call on my iMac computer using safari

  • Avatar
    Enaree

    Can i port my textnow number?

  • Avatar
    Valeria TextNow Support

    @Sauty- Sorry to hear of your calling issues! Are you able to test out whether any other supported browsers work on your computer? (such as Chrome or Firefox)

    @Enaree- You can port out your number, yes! Simply have your new carrier contact us at porting@textnow.com so we can assist them with the port out.

  • Avatar
    null null

    my friend isn't receiving my calls

  • Avatar
    Tonya Hawkins

    My phone isn't ringing half the time when someone is calling, it just dings and says I have a missed call. Sometimes I just happen to look at the phone and it shows incoming call from whoever and I will try to and I can't. Please help

  • Avatar
    Valeria TextNow Support

    Hi there! Apologies for the delay in getting back to you.

    @null- what error are you running into specifically?

    @Tonya- can you try to clear your app by uninstalling it and reinstalling anew from the PlayStore?

  • Avatar
    travis Sanford

    working just fine with text now and I was making calls and then all the sudden now when I try to make a call it just says dialing but I never hear anything and it doesn't seem like it's connecting but I do got a good connection on the internet so what why is it doing tha

  • Avatar
    Matt Mayes

    My calls are dropped after 5 minutes everytime, unless someone calls me then i can talk for hours. Please fix this

  • Avatar
    Dgyhvv dtuhvh

    Tohi

  • Avatar
    Dgyhvv dtuhvh

    Tohi

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