TextNow, Inc accepts valid legal requests from Canada and the United States (i.e. subpoena
or warrant issued, or an order made by a court, person or body with jurisdiction in Canada
and the United States to compel the production of information) in order to provide user data.
We disclose account records in accordance with our terms of service and applicable law. Therefore, we must receive an Order to allow us to consider disclosing basic subscriber data, content, and/or historical data.
Required Information on Order Request:
● Addressed to “ TextNow, Inc.” (Waterloo, Canada)
● Contain a valid TextNow number or username
● Contain a specific list of user data
● Specific date or date range of the requested records due to number recycling
● Specific time zone the requested records are in
● Signed and dated
● Requested due date of the Order
● Orders can be emailed to lawenforcement@textnow.com
TextNow’s Information to Obtain (ITO) form:
TextNow accepts legal requests from Canada and the United States. We understand that
legal language can differ across states and provinces/territories, so in order for our team to
fulfill all legal requests without confusion or delay, we suggest law enforcement complete our
Information To Obtain (ITO) form to clarify their request. You can find the form attached at the bottom of this article.
*We are unable to complete legal requests without the contact information above*
Please note: TextNow, Inc. is unable to guarantee the retention of all data for our users, and we only accept requests from verified law enforcement agencies. TextNow will notify law enforcement with an acknowledgement receipt once the order has been reviewed and processed. All records are sent out electronically (eg. CSV files)
All requested information is in the possession of TextNow, Inc. (420 Wes Graham Way, 2nd Floor, Waterloo Ontario, N2L 0J6 Canada)
TextNow will not accept Orders via fax.
For additional information, please request a copy of our Law Enforcement User Guide by emailing lawenforcement@textnow.com
**International legal requests must be processed via MLAT, for more information visit the IAG
U.S Law Enforcement agencies are exempted from MLAT process.**
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