Quick Reply Message Settings

 

TextNow has a number of options for how you can reply to incoming messages. Here's where to find them, and what they mean:

Finding Your Quick Reply Settings:

1. Open your TextNow main menu by tapping on the main menu button  3dashes.png, and then tap on the Settings button  ic_settings_24dp-2.jpg.

2. On your Settings page, tap on Messaging.

3. On the Messaging page, tap on Quick Reply

 

That will open the Quick Reply page:

Screen_Shot_2018-03-14_at_12.57.40_PM.png

 

From here, you can turn on or off each option anytime.

Floating Chat: Chat "heads" overlaid on your phone screen, no matter what app or screen you're on, like this:

Screen_Shot_2018-03-14_at_1.59.58_PM.png 

In the above example, the circle near the top right-hand corner with the red number 2 on it is the floating chat. The chat circle will contain a picture of your contact if you've associated a picture with them (in this case, Robocop), and the 2 is how many unread messages you have from that contact. Tap on the circle to expand it and read or reply to the message.

TextNow popup: Similar to the chat heads except it pops up a box overlay at the top of any given screen during an incoming message. You can reply to your contact directly from this box.

Screen_Shot_2018-03-14_at_3.07.08_PM.png

Lock screen quick reply: Very similar to the popup above, except it will also appear on your lock screen when your phone is locked. 

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Comments

  • Avatar
    Alexis Williams

    How to text online

  • Avatar
    Valeria TextNow Support

    Hi Alexis! You can watch this helpful tutorial on how to text on a browser :)

    Edited by Valeria TextNow Support
  • Avatar
    William Gomes

    Hi, I just got a free number. I'm in Brazil. I have three questions, please:
    - Can I send a message to another country's phone, for example from Brazil?
    - If I want to change my plan to a paid plan, with ship, do you ship the chip to Brazil?
    - Is it possible to register a company in the Free plan?

    Thank you!

  • Avatar
    Valeria TextNow Support

    Hey William!

    1. You can text and call any American or Canadian number unlimitedly for free with your TextNow number. Internationally, we only support certain carriers for texting, which you can find here.
    2. Unfortunately, our wireless service is only available in the U.S at the moment
    3. While you can use this number for your small business, we would not recommend it. The number can be recycled if it's inactive for a period of time, and should you use it in such a way that our internal algorithms detect spamming, it can also be disabled (such as if you have to send the same message to multiple clients)

    Edited by Valeria TextNow Support
  • Avatar
    William Gomes

    Hi Valeria, thank you for the information!

    Do have any paid plan that we can use in Brasil. for personal or for Company, please?

  • Avatar
    Valeria TextNow Support

    I'm afraid that we don't at the moment.

    You can upgrade to a premium subscription inside the app to ensure that your number is locked in, and have features such as call forwarding and voicemail transcription. But again, this won't set you up with any data or wireless service.

  • Avatar
    Ammar Sbah87

    Hi, I have subscribed to the NextNow program and purchased a credit but forgot the username and password. Is it possible to help me send the email that you registered or the username attached to your purchase and thank you
    Dear Customer Mohamed Ammar Al Sabbagh,

    We advise you that the process on your credit card is acceptable and its details are as follows:

  • Avatar
    Kal Kolman

    On the rare occasion that I access my TextNow account using my Android phone I am unable to locate the messaging page and therefore cannot send any text messages.

    After signing into my account I tried to access my messages by going to www.textnow.com/messaging but that no longer works using Google Chrome.

    Thx for any responses you may provide.

    KjK

    NOTE: I do not want to install your app as I am running out of space on my phone.

  • Avatar
    Jae Kash

    NEED HELP CHANGING MY TEXTING ADDRESS!!!! IT WILL ALLOW ME TO CHANGE ALMOST ANYTHING EXCEPT MY (TextingAddress) of ellismarkus99@textnow.com

  • Avatar
    Jae Kash

    I no longer have access to that (ellismarkus99@gmail.com google email account and I need to change the given TextingAddress of ellismarkus99@textnow.me

  • Avatar
    Valeria TextNow Support

    @Ammar- If you have the email address attached to the account, you can simply log into it using that email, or reset your password through the email. For any further assistance, feel free to reach out to our live chat support on textnow.com/wireless.

    @Kal- I'm afraid that our messaging page is not available on the mobile browser at this point in time, only the app itself.

    @Jae- the texting address is essentially your username with our domain (@textnow.me), however, your username is the only piece of information on your account that cannot be edited nor changed. Please note that the gmail address you posted above^ does not correspond to any account with us. This means that your account has a different email address attached to it.

  • Avatar
    Dev

    Where can I find my deleted messages???? I messed up and deleted the wrong number

  • Avatar
    Valeria TextNow Support

    Hey Dev! I'm afraid that we don't have a retrieval option for deleted messages.

  • Avatar
    Loyale Figga

    How do you restore all messages ?

  • Avatar
    Valeria TextNow Support

    Hey Loyale! I'm afraid that we don't have a retrieval option for deleted messages

  • Avatar
    Haleigh 3

    Why is it now showing up my email address and not my number?

  • Avatar
    Valeria TextNow Support

    Due to the lack of response from Verizon, in our efforts to ensure that your service is restored, we're simply routing your texts through your TextNow texting address (username) instead of your number as a temporary solution

  • Avatar
    Haleigh 3

    How soon do you think it will be fixed?

  • Avatar
    Valeria TextNow Support

    Hey Haleigh! We do not have a timeline as of yet, but are working on being able to reach a permanent resolution as soon as possible.

  • Avatar
    Haleigh 3

    Will you let us know when it's fixed?

  • Avatar
    Valeria TextNow Support

    Hey Haleigh! We did send an update last night, as it should be fully resolved now :)

  • Avatar
    Smith

    Hello please i can no longer access my textnow account ?
    (202) 697-6491
    i need my contact no urgently

  • Avatar
    Dawnaboltqueen

    hello i need my 929-359-5194 number recovered back please got logged out of my account & I need my WhatsApp verified please help

  • Avatar
    Valeria TextNow Support

    Hey @Smith- looks like your account was disabled for violating our terms of use.

    Edited by Valeria TextNow Support
  • Avatar
    Smith

    I don't know what terms i violated can i get back my old no if not allocated ? i need a contact urgently which i do not have
    activate it back please account (202) 697-6491 i really need this done thank you

  • Avatar
    wendy peek

    Is it possible to resend a text if it didn't go through for some reason?

  • Avatar
    Valeria TextNow Support

    @Smith- if you would like further assistance with gaining access to your account, please head over to our live chat support on textnow.com/wireless

    @Wendy- While there is no "resend" button, you can simply copy the message and paste it into a new message.

  • Avatar
    Ntennasse

    How do you retrieve your messages if you uninstalled the app and then reinstalled it??

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