How To Clear The TextNow App Cache And Data (on Android Devices)

If you're having troubles with your TextNow app or service, and you're using TextNow on an Android device, clearing the cache and data from the TextNow app can solve many calling and messaging issues.

Clearing the cache and data from your TextNow app won't erase any of your messages or calling history, as your data is backed up to our TextNow servers automatically. 

Note this is only for Android devices, including TextNow phones:

  1. Open your main Settings app.
  2. Scroll down the Settings page and tap on Apps (sometimes listed as Application Manager on Samsung devices).
  3. At the top of the Apps page you'll see the heading of "Downloaded". Swipe left on that page until you're under the heading of "All".
  4. You'll see a long, alphabetically-sorted list of all the apps on your device. Scroll down towards the bottom of the list and tap on TextNow.
  5. This is the TextNow App page. From here, tap on (in this order): Clear Cache, the Clear Data, and finally Force Stop.
  6. And finally, click on Uninstall Updates to revert the TextNow app back to the factory-installed version.

Once it's cleared and rolled back to the factory-installed version, install the latest update to the TextNow app. Click here for our Support page article on how to update your TextNow app.

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Comments

  • Avatar
    Terri Southerland

    My text me app keeps loging me out on its own

  • Avatar
    Valeria TextNow Support

    Hi Terri,

    Sorry to hear about that! The only conceivable reason I could think of it doing that is if you are using an internet connection that is not supported (such an a VPN or an IP address that is not North American)

    If that is not the case, please let us know what kind of device you're using the app on, and send us that information to orders@textnow.com !

  • Avatar
    Clint Newby

    Trying to change into a different text now account but it wont let me change my email/ username. how do i fix this??

  • Avatar
    Erin TextNow Support

    Hi Clint,

    The username on your account actually cannot be changed, however you can change the email by following the steps below:

    TextNow App > Open the Menu (top left corner) > Select the Settings gear > Select Profile > Select the Email to change it

    If you are wanting a different username associated with the phone that you're using on your account, you can speak to one of our chat agents in order to get some options for that!

  • Avatar
    jer mclar

    hi I'm signing in on the app on a win 8 laptop and its askimg me for my textnow username where do I find this?

  • Avatar
    Erin TextNow Support

    Hi Jer,

    It seems like you're currently logged into your account on the browser here, so you can click the My Account option in the top right of the browser and you will be able to find your Username on that page right under your Phone Number!

  • Avatar
    NeLlY

    How do I sighn myself out of other phones

  • Avatar
    Taylor TextNow Support

    Hi Nelly,

    At your request, I've logged you out of all of your active sessions. This means any devices you were logged into will now be logged out. :)

  • Avatar
    JT Jones

    Why are VPN's not supported?

  • Avatar
    Valeria TextNow Support

    Hi JT, thanks for the inquiry!

    The main reason is security- based, as our service is restricted to North America at the moment, and VPN's can bypass that restriction.

    For any more information with regards to our Terms of Use, please refer here and let us know if you have any more questions!

    Edited by Valeria TextNow Support
  • Avatar
    JT Jones

    I use VPN's in hotels, airports etc. for security. Are there any VPN services that are supported?

  • Avatar
    Valeria TextNow Support

    I'm afraid that we do not currently officially support any VPN services.

    I do not have a list of any such VPN's that would be supported, as per your request.

  • Avatar
    Angelica Haynes

    My boyfriend logged into my account from his phone. I changed my password but he's still logged in. I can't get into his phone to log him out, is there a way you can log him out of my account?
    My email is jxxxxxxxxx@gmail.com
    Username .. Axxxxxxxx

  • Avatar
    Erin TextNow Support

    Hi Angelica,

    I have gone ahead and logged you out of all of your active sessions, I have also edited your original message for your privacy.

    If you have any other questions or concerns let us know!

  • Avatar
    Chandler Dyer

    Hi, would you please log me out of all devices. I left my login on someone else's phone and they are impersonating me. Quick attention to this would be appreciated.

  • Avatar
    Valeria TextNow Support

    Hey Chandler,

    Consider it done :) Let us know if you require any further assistance!

  • Avatar
    Jeffry Zumbabwe

    I accidentally deleted a thread that I didn't mean to delete, can I have my messages back ?

  • Avatar
    Valeria TextNow Support

    Hi Jeffry,

    Sorry to hear about your deleted thread! I'm afraid that we do not have a retrieval option for deleted conversations. You may find that should the contact message you back, some of your old thread may appear once more, however, past that, we cannot assist you with recovering those messages.

    Please let us know if you have any further questions, and/or concerns!

  • Avatar
    jonas alvarez

    i cant make call on my laptop

  • Avatar
    Samantha Cox

    Please delete my account now

  • Avatar
    Erin TextNow Support

    Hi Samantha,

    It looks like your account has already been disabled as per your request earlier today. Thanks for trying out TextNow!

  • Avatar
    Valeria TextNow Support

    Hey Jonas,

    Sorry for the delay in getting back to you! I believe we had an outage earlier this week with web calling, but it should be resolved by now! If you are still experiencing issues, please contact us at orders@textnow.com :)

  • Avatar
    Quan D

    I want to log out of all devices how do i

  • Avatar
    Valeria TextNow Support

    Hey Quan, I've gone ahead and logged you out :) Please let us know if you require any further assistance!

  • Avatar
    Quan D

    Can my account be disabled

  • Avatar
    Valeria TextNow Support

    Hey Quan,

    I've sent you an email follow-up with regards to this account, please feel free to respond there :)

  • Avatar
    Tiffany Height

    Please log me out of all other devices

  • Avatar
    Tgardipee214

    Is there any way to access all call log history since the account has been made?

  • Avatar
    Taylor TextNow Support

    Hi Tiffany,

    As requested, I have logged you out of all of your active sessions. :)

    Tqardipee214,

    I apologize for the inconvenience, but once texts and calls are removed from your history on your account, there is no way to access them any longer. This is whether the conversation expires or is deleted by the user.

  • Avatar
    Edelma McGaughy

    Hi. My son was playing got ahold of my phone and accidentally changed my textmenow number. Now all my contacts and people that knows me don't know my new one. Is there any way I can get my old number back? It was xxxxxxx. Thank you

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