How Do I Call Using TextNow?

With TextNow, you can enjoy calling to any number in the US or Canada, absolutely free! Here's how:

Tap on your TextNow app, and tap on the dial-pad icon in the top right-hand corner. (If you don't see a dial-pad icon, tap on your TextNow main menu button and then tap on Home.)

This will bring you to the Calling page:
Screenshot_20170918-143618.png
You can place a call directly from this page by typing in the ten-digit number you're calling (the area code + seven digit number) and then tapping the green Call button in the bottom-centre of the screen. 
To call a number from your Call History, tap on the clock icon on the bottom-left of the screen, then tap on the number in your Call History you'd like to call and tap Call underneath that entry. 
To call a number from your Contacts, tap on the Contact icon in the bottom-right of the screen (the one that looks like a little person), and then tap on the contact name you'd like to call.

 

 

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Comments

  • Avatar
    Sable Martin

    I just downloaded this app and I tried to make a doctors appointment and it didn't work. Does this app have restrictions on businesses and medical facilities?

  • Avatar
    James Longo

    People can't hear me. I can hear them clearly, what is wrong?Please help

  • Avatar
    Valeria TextNow Support

    Hi Sable,

    We don't necessarily have any restrictions, however, if you are using it for short code verification purposes (sms code verification), due to the fact that our numbers are virtual as opposed to traditional, you may run into some difficulties.

    If you run into any more issues, or this was not a problem concerning a verification code, please contact us at orders@textnow.com so we may assist you further!

  • Avatar
    Valeria TextNow Support

    Hi James,

    My apologies for the troubles, however, I could not find your account in order to determine which platform you're experiencing this issue with. Would you please be able to contact us at orders@textnow.com with your TextNow phone number, so we may assist you better?

    Thanks in advance :)

  • Avatar
    Layna Eaton

    My calling won't work at all no matter what number I call. I don't have a bad WiFi connection either, it just says it's dialing and kicks me back to my messages and never follows trough with dialing. No sound, just ends the call like a bad connection every single time, when I have a good connection, my messaging also works but my calls just aren't and I'd like to know why please. Text now number 9xx-xxx-xxxx.

  • Avatar
    kristen white

    My text is will not let me make a phone call but people can't call me either what is going on I ot a phone number

  • Avatar
    kristen white

    I can't make a phone call and people can't call me either what is going on I have a phone number

  • Avatar
    kristen white

    Call my textnow number to explain why this ant working thank you or I'm going to tell every body this textnow ant worth it

  • Avatar
    Valeria TextNow Support

    Hey Layna,

    I'm sorry to hear about your calling issues! Would you please be able to speak with one of our live chat agents (can be found on the bottom right hand side of this page) for further testing?

    Thanks in advance :)

  • Avatar
    Valeria TextNow Support

    Hey Kristen,

    Sorry for all the troubles! I can see that you are using a Windows phone, which unfortunately, does not support the calling feature of our app. Our development team is working on improving that in the near future, however, in the meantime, I would recommend to either use our browser version or perhaps the app on an Android or iOS device for your calling needs!

    Please let us know if you run into any more issues!

  • Avatar
    Danny M

    I am using texnow, number from 4 to 5 months, before it was working, now when i try to call anyone he is giving me a pop up to allow & enable from the settings, but when i click to on setting to do so, it does not do anything and stay on the same screen.

    Please assist.

    Thanks.

  • Avatar
    Kevin TextNow Support

    Hey Danny,

    Thanks for getting in touch. There were quite a few active sessions open on the account so I've closed those up for you in an attempt to resolve the issue. Go ahead and log back in and we'll see if that resolved the issue.

    Alternatively, this may be linked to the browser you are using. I'd advise testing the Web App on a different browser and we'll be able to see if that is the root cause of the issue.

    Please let us know how it goes!

  • Avatar
    Debi Balzer

    Just downloaded app a few days ago,Great!! Now not able to send or receive calls, texts yes

  • Avatar
    Valeria TextNow Support

    Hi Debi,

    First of all, welcome aboard:)

    If you are having issues with your calling, I would please ask that you contact us at orders@textnow.com after completing these steps if your issues continue, so we may test further!

    Thanks in advance.

  • Avatar
    patty etchison

    My name is patty and I'm on a windows phone I can't make or receive calls only text can you tell my what to do?

  • Avatar
    Valeria TextNow Support

    Hi Patty,

    I'm afraid that we don't currently support calling on our Windows app, and we do apologize for the inconvenience. Our development team is working on improving that in the future, however, in the meantime, I would encourage you to use our calling feature on textnow.com/messaging !

    Please let us know if you have any further questions, and/or concerns.

  • Avatar
    Elaine Gambone

    How do I answer the phone how do I answer the phone

  • Avatar
    Dontrelle Davis

    My phone keepz tellin me my call rejected it jus started about 30 mins i cant make a call

  • Avatar
    Valeria TextNow Support

    Hi Elaine,

    Sorry to have missed you! When the call comes in, you should see "red" and "green" buttons coming up on the screen with the incoming call's phone number. If you click on the green button, you will be able to pick up the call!

  • Avatar
    Valeria TextNow Support

    Hey Dontrelle,

    Sorry to hear about your issues! Would you please be able to contact us by speaking with one of our live chat agents (found on the bottom right hand side of this page) for further testing?

    Thanks in advance!

  • Avatar
    Rosay Simmonds

    Just downloaded the app and verified my emai. Every time I make a call it says rejected. What's with that?

  • Avatar
    Tawny, TextNow Support

    Hey Rosay

    Sorry to hear about your troubles! Can you contact us by speaking with one of our live chat agents (found on the bottom right hand side of this page) for further testing?

    Much Appreciated! :)

  • Avatar
    Silvana Rivera

    Hi! I just bought credits to make an international call and it doesn't show in my account. How do i link my purchase to my account?

  • Avatar
    Valeria TextNow Support

    Hi Silvana,

    Sorry to hear about that! I'm afraid that I could not find the credits on your account, and as such, would ask you to follow up with Google Support, as they handled your billing for those credits.

    Please let us know if you require any further assistance :)

  • Avatar
    Cassie Seagurd

    i can not make calls on my number anywhere why is this happening?

  • Avatar
    Tawny, TextNow Support

    Hi Cassie,

    I'm sorry to hear the issue you're having! From looking at your account, it seems like you're using an outdated version of the TextNow application, which may cause calling issues. Please update the app as soon as possible. Here is the helpful link to how to update: https://supportfree.textnow.com/hc/en-us/articles/217951443-How-To-Clear-The-TextNow-App-Cache-And-Data-on-Android-Devices-

    Hope that helped :)

  • Avatar
    null null

    I am using texnow, number from 4 to 5 months, before it was working, now when i try to call anyone he is giving me a pop up to allow & enable from the settings, but when i click to on setting to do so, it does not do anything and stay on the same screen.
    Same situation in all browser

  • Avatar
    Textnow Support

    Hey,

    Try to clear the cache on the browser(s) and make sure that there are no "plugins" running while you try to call.

    If that does not work, try to test it out on another computer and see if you get the same result.

    Let us know if you have any other questions.

  • Avatar
    Amber Porter

    Im unable to make calls it keeps telling me i call rejected

  • Avatar
    Taylor TextNow Support

    Hi Amber,

    I'm sorry to hear you're having a call rejected issue! I've sent an email to the one you have on your account to follow up and help solve this issue with you. :)

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