Upgrading To TextNow Premium

What is TextNow Premium?

TextNow Premium bundles together our most popular premium features, now available at one low price!

Here's what you get with TextNow Premium:

  • Ad Removal: Removes the ad banners from the TextNow app.
  • Call Forwarding: Forward the calls to your TextNow phone number to any other phone number in the US or Canada.
  • Phone Number Locking: Locks your TextNow phone number to your account for as long as you have Premium, and your number won't be recycled for inactivity. 

Premium features are offered at monthly and yearly rates, and will auto-renew every month or year, respectively. Here's how you can turn on Premium

Tap your TextNow main menu to see the button to Get Premium:

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From here, you can choose to have your Premium feature auto-renew monthly or yearly.

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Help! I signed up for Premium but I'm still seeing ads!

If you're signed into Premium but you're still seeing ads, log out of your TextNow app (under the TextNow Settings menu > Log Out) and log back in.

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Comments

  • Avatar
    Lady Kee

    I subscribed premium and I’m still seeing ads? Why?

  • Avatar
    Carole Godin-Tally

    Hello, I just got premium and I am not receiving calls?

  • Avatar
    Erin Testing

    Hi Lady Kee, if you are still seeing ads with your premium service, please send us a screenshot of your premium receipt and your TextNow username to community@textnow.com so we can look into this for you.

    Hey Carole, for any call troubleshooting assistance please reach out to our chat support team. 

    Edited by Erin Testing
  • Avatar
    Ben Tesch

    Is it possible to upgrade to premium from the PC app or on the web? I cannot find the upgrade to premium button.

  • Avatar
    Erin Testing

    Hi Ben,

    Our premium application upgrade is currently only available for purchase through our Android or iOS applications.

  • Avatar
    Rosa Lions

    If i get premium textnow can i get my old text messages back that are gone due to the app beimg uninstalled by accident? Beacause i reinstalled the app and all of my messages where gone and i never deleted them.

  • Avatar
    Valeria TextNow Support

    Hi Rosa! I'm afraid that if your messages were deleted or recycled due to inactivity, then we won't be able to retrieve them.

  • Avatar
    William Lavender

    I had the month to month subscription and had no ads. I purchased the annual plan and immediately started getting ads again. What is the problem?

  • Avatar
    William Lavender

    I had the month to month subscription and had no ads. I purchased the annual plan and immediately started getting ads again. What is the problem?

  • Avatar
    Valeria TextNow Support

    Hey Will! Would you be able to email us the receipt from Apple for the yearly subscription to community@textnow.com, so we can escalate it to our backend team?

  • Avatar
    Mmm0412

    I have paid for auto renewal every month but I’ve switched from an android to an iPhone and can’t figure out how to cancel my subscription. How do I do this from an iPhone now? I can’t find it under subscriptions on this phone.

  • Avatar
    Chrisgcs1994

    I cannot figure out why it says I have a premium account when I never signed up for premium!! Help!! I don’t want premium

  • Avatar
    null null

    I want to only send and receive text messages from text now. Can I do it with the $2.99 a month plan? Do I need wi-fi access to do it? If I need cellular can I hook to a hotspot on my iPhone and use that as wifi?

    Thanks steve

  • Avatar
    Sam Smith

    Sir I want my old number back 718-281-6992 please reply

  • Avatar
    Valeria TextNow Support

    Hey @Mmm0412- since your premium subscription is set up through your Google Account, you'd need to remove it from your Google subscriptions. You can access your Google PlayStore account and select "My Subscriptions" to remove TextNow.

    @Chrisgcs1994- You can cancel your premium subscription (if it's a free trial you signed up for) through your TextNow app. Tap on the "premium" in the TextNow app's menu- check subscription status- from the next page, you'll be able to cancel it.

    @Steve- Currently, even with a free app, you can send and receive free texts and calls within the U.S and Canada unlimitedly. You would need a Wi-Fi connection or your own data signal to do so. Even with the premium, it will not grant you with data service to use off of Wi-Fi.

    @Sam- I'm afraid that your number is not available to be reassigned to your account at this point in time.

  • Avatar
    Autumn Richard

    I have upgraded to the premium version and I am still seeing ads along with its telling me it will be up March 14th but it says subscribe for a year get month free

  • Avatar
    Erin Testing

    Hi Autumn,

    It looks like your premium subscription did not activate because your account is still showing that it is free. I would ask that you please send a screenshot of your premium receipt purchase to community@textnow.com along with your username so we can get this taken care of for you.

  • Avatar
    ASR Hari

    I just now registered. I am interest to upgrade my number. But It shows only $ds$ like this why?

    Please let me know

  • Avatar
    Valeria TextNow Support

    Hi there! I'm not quite sure what you're referring to, unfortunately.

    It looks like you're only signed into the web browser, so please note that upgrading to premium can only be done through the mobile app on Android or iOS. You would not be able to upgrade through the desktop app or the browser at this point in time.

  • Avatar
    Katieklappa

    When I downloaded the app, it said premium but I do NOT want this and do not think I selected it. Can you confirm my account is the free version, not premium?

  • Avatar
    Valeria TextNow Support

    It does seem like you signed up for the premium, but it's not currently set to auto-renew. So it should be expiring on the 20th of this month.

  • Avatar
    Algi Annamalai

    Hi - I have monthly Textnow plan and when I try to renew my monthly subscription I keep getting an error message "purchases could not be completed" contact itunes. My itunes account is working fine please let me know as soon as possible.

  • Avatar
    Valeria TextNow Support

    Hey Algi! I'm not sure what that error would be pointing to, as all premium purchases are handled by either the Google PlayStore or Apple iTunes.

    I would recommend to reach out to iTunes for any further information regarding this.

    Additionally, it seems as though your account has already been changed to a free one, so you should be able to try to purchase premium outright again, instead of going through a "renewal"

  • Avatar
    Kiki T

    Hello- I have purchased a new phone how do I go about getting my Textnow premium number onto my new phone?

  • Avatar
    Jordan Kossack

    Hi. How do I switch from a TextNow wireless plan to TextNow Premium?

  • Avatar
    Valeria TextNow Support

    Hey @KiKI- your premium subscription is tied to your Google account. So as long as you sign into your new phone with the same Google and TextNow accounts, I believe that the premium subscription should also transfer over.

    @Jordan- You would need to first cancel your wireless subscription. After doing that, you can log out and log back into the app, open up the menu and tap on the "Get premium" to follow the rest of the steps.

    Edited by Valeria TextNow Support
  • Avatar
    Newyorklady19

    Mines says premium already on my menu but I didn’t choose to get monthly or yearly how will I know or I can I find out ?

  • Avatar
    Newyorklady19

    How will I know if I have monthly or yearly I want to be able to choose I need help

    Jasmine

  • Avatar
    Erin Testing

    Hi Jasmine,

    You can go into the International Calls section of your TextNow app and you'll be able to see when your subscription is scheduled to renew, either next month or next year.

  • Avatar
    Newyorklady19

    Jasmine

    I don’t see anything about when my subscription is over it just says $0.10 that’s all need help

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