Upgrading To TextNow Premium

What is TextNow Premium?

TextNow Premium bundles together our most popular premium features, now available at one low price!

Here's what you get with TextNow Premium:

  • Ad Removal: Removes the ad banners from the TextNow app.
  • Call Forwarding: Forward the calls to your TextNow phone number to any other phone number in North America or Canada.
  • Phone Number Locking: Locks your TextNow phone number to your account for as long as you have Premium, and your number won't be recycled for inactivity. 

Premium features are offered at monthly and yearly rates, and will auto-renew every month or year, respectively. Here's how you can turn on Premium

Tap your TextNow main menu to see the button to Get Premium:

 

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From here, you can choose to have your Premium feature auto-renew monthly or yearly.

Screenshot_2016-11-30-13-08-30.png

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Comments

  • Avatar
    Erin TextNow Support

    Hi Ruby,

    I've taken a look at your account and it looks like your account has not been upgraded to our premium service and you are currently using our free app. If you're being charged though, we would like to figure out why! Please send us a screenshot of the invoices you're receiving for the payments so we can investigate this for you. You can email the screenshot to community@textnow.com.

    All payments do go through the Play Store for our premium application, so you may also want to reach out to their support team as they may be able to see something on their end that we cannot.

  • Avatar
    Mariappan R

    I am also facing issues, i raised a ticket, no response. I paid through google play store, it is updated in order history in play store, but, my account is not yet upgraded in textnow app.

  • Avatar
    Erin TextNow Support

    Hi there,

    I wasn't able to find an email from your email address, however if you're experiencing this issue as well, please email community@textnow.com with the same screenshots I had requested from Ruby so we can investigate this for you.

  • Avatar
    Mariappan R

    I sent an email with screenshot. can u please investigate.

  • Avatar
    Mariappan R

    Hi Erin, You got my mail?

  • Avatar
    Erin TextNow Support

    Hi there,

    I did receive and reply to your email :)

  • Avatar
    simmon scarmella1537

    How do I get United States Unlimited number?

  • Avatar
    Erin TextNow Support

    Hi Simmon,

    You can sign up for an account and then once the account is created you'll be able to get a number for free calling and texting within and to the US and Canada through WiFi.

    Edited by Erin TextNow Support
  • Avatar
    Angel Isma

    Can I pay via PayPal ?
    because I have problem in my credit card
    So I want subscribe for one year but I need pay via PayPal
    Please help
    Thank you
    Angel

  • Avatar
    Erin TextNow Support

    Hi Angel,

    We don't currently support payments via PayPal, but we are hoping to introduce this in the future. We appreciate your patience while we work on getting this available for you.

  • Avatar
    James Roche

    Is it possible to port an existing number to TextNow ?

  • Avatar
    Erin TextNow Support

    Hey James,

    We can port most numbers to a wireless TextNow account! If you would like to submit a port request check out our porting support article. Please note that we can only port numbers to accounts with an active data plan, not free accounts, at this time.

    Edited by Erin TextNow Support
  • Avatar
    James Roche

    Thanks, Erin. So I guess that means I cannot port a Canadian number as you do not offer data plans in Canada. Is that correct? What about porting a number to a premium account?

  • Avatar
    Erin TextNow Support

    That is correct, we can't currently port a number to a premium account either.

  • Avatar
    Chelsea Turner

    I get premium every month and this month its not working, even tho it shows the money taken out of my account

  • Avatar
    Erin TextNow Support

    Hi Chelsea,

    Thanks for bringing this to our attention. We will need to get more details to determine what is causing this issue. I took a look at the account that you are currently logged into and it doesn't look like that account has been active for the past few months. In order to ensure we receive the correct information and investigate the correct account, please email community@textnow.com.

  • Avatar
    Jason Breeden

    My order still hasn't came

  • Avatar
    Valeria TextNow Support

    Hey Jason! According to USPS' tracking, your SIM card package was delivered on October 6th.

    If that is not the case, please head over to our live chat support on textnow.com/wireless so we can look into placing a replacement order.

  • Avatar
    Drew MC

    I have the same problem as some other users. I've paid for the premium app, and Google shows the subscription as active, but the app isn't upgrading/removing the ads. I tried the clear cache, clear data and force stop option, but that didn't seem to work. I have a Samsung s7 phone Thanks.

  • Avatar
    Valeria TextNow Support

    Hey Drew! That sounds like something we'd need to escalate to our engineering team.

    Would you be able to contact us at community@textnow.com with your account information and receipt of the subscription payment?

  • Avatar
    Nathan Brown

    Please I need help with my account i paid for the premium plan and it doesn't work anymore, it was half working but now it stopped. Please email me at nathanbrown448@gmail.com

  • Avatar
    Valeria TextNow Support

    Hey Nathan! It does seem as though your account still has all the premium features enabled.

    If you need more prompt assistance, please head over to our live chat support on textnow.com/wireless!

  • Avatar
    Pav Po

    I don't have options to forward call in my premium accaunt. Way?

  • Avatar
    Sami Elkhayri

    Hi. I got a text message from TextNow that my subscription is about to expire in four days even though my subscription is supposed to be monthly subscription. Was my subscription for a single month? And, how do I change my monthly subscription to annual?

  • Avatar
    S W

    I purchased premium and it's not working it's still shows ads whats going on??

  • Avatar
    Valeria TextNow Support

    Hey @Pav- it looks like you were able to add a forwarding number to your account after all :)

    @Sami- While we cannot look at your billing on our end, it does sound as though you are currently on the monthly renewal plan. You can simply cancel your subscription, and once it is up, upgrade to premium once again, but this time, choose the annual option instead of the monthly

    @SW- My apologies, but it does not look as though your account is currently set to premium. Please contact us at community@textnow.com with screenshots of your premium receipt, so we can investigate further!

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