Upgrading To TextNow Premium

What is TextNow Premium?

TextNow Premium bundles together our most popular premium features, now available at one low price!

Here's what you get with TextNow Premium:

  • Ad Removal: Removes the ad banners from the TextNow app.
  • Call Forwarding: Forward the calls to your TextNow phone number to any other phone number in North America or Canada.
  • Phone Number Locking: Locks your TextNow phone number to your account for as long as you have Premium, and your number won't be recycled for inactivity. 

Premium features are offered at monthly and yearly rates, and will auto-renew every month or year, respectively. Here's how you can turn on Premium

Tap your TextNow main menu to see the button to Get Premium:

 

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From here, you can choose to have your Premium feature auto-renew monthly or yearly.

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Comments

  • Avatar
    Rodney Taylor

    Why cant anyone call me? I can call out but cant be called back? I have premium. Please help!!

  • Avatar
    Erin TextNow Support

    Hi Rodney,

    Please try the steps outlined here to clear your TextNow app on your Android device. If you've tried to receive calls through your web browser and have had trouble with that as well, please reach out to our live chat support so we can get more information from you. Thanks!

    Edited by Erin TextNow Support
  • Avatar
    Kristi Daugherty

    Am i getting charged daily for this premium thin.. Cuz it keeps sayin ty for ur purches and then the next day does it again i thought it was monthly

  • Avatar
    Jamie Ellis

    I have 2 active phone numbers for my account. How can I fix this?

  • Avatar
    Valeria TextNow Support

    Hey Kristi- It does seem as though you're on the monthly renewal for the premium subscription. It should not be charging you daily, though I would check with your bank statement to confirm there aren't any double charges. We can't see them on our end, as the billing goes through the Google PlayStore, which we don't have access to.

    Hey Jamie- you actually only have one active number! If you're referring to the number showing up on your phone's settings (under About Phone) being different, that is expected. That number is actually just your proxy number that we use to route all of your calls through Sprint's network. As long as you make the call through your TextNow app, however, your TextNow number will show up on your Caller ID.

    Hope that helps!

  • Avatar
    Jamie Ellis

    No I'm not talking about the phone number on my phone settings. I got an email about an active phone number getting ready to expire. But it wasn't my correct phone number.

  • Avatar
    Erin TextNow Support

    Hi Jamie,

    We would need to get the numbers on your account so we can look into this further for you in that case. Can you please reach out to our live chat support team so that we can figure this out for you? Thanks!

    Edited by Erin TextNow Support
  • Avatar
    Peter Je

    How do I cancel my premium account? I do not have a wireless account so the cancellation instructions do not apply.

  • Avatar
    Peter Je

    How do I cancel my premium account? I do not have a wireless account so the cancellation instructions do not apply.

  • Avatar
    Erin TextNow Support

    Hi Peter,

    All premium subscriptions are purchased and managed through the Google Play Store (or App store if you're using an iPhone). You can log into your app store account to cancel your premium subscription for your TextNow application at any time.

  • Avatar
    BasicBiz Solutions

    Can I update to a premium account and port a number simultaneously from a Boost account?

  • Avatar
    Erin TextNow Support

    Hi there,

    We are unable to port numbers to Free or Premium accounts at this time. So you can upgrade your account to Premium but you will not be able to port your number unless you have a monthly data plan with TextNow.

  • Avatar
    Cely Rosa

    I need cancel this account my account email is hacker

  • Avatar
    Valeria TextNow Support

    Hey Cely!

    I'm afraid that we cannot permanently delete accounts for legal reasons. It does not look as though anyone is currently logged into the account. If you'd like, you can log back in and change the email address on file and the password.

    Sorry for the troubles!

  • Avatar
    Julie Doucette

    I paid for the premium and still have ads...how can I get this fixed please?
    Julie Doucette

  • Avatar
    Kevin TextNow Support

    Hi, Julie:

    Thanks for contacting TextNow Support! I'm afraid I don't see any Premium account under the login you used to post your message. If you have more than one TextNow account, you might simply be signed into the wrong one.

  • Avatar
    Julie Doucette

    Upgraded to premium and still have ads?
    Help?

  • Avatar
    Valeria TextNow Support

    Hey Julie!
    Looks like we finally found the account with the premium subscription!

    So simply make sure that you're logging into your julie.doucette account for any future use :)

  • Avatar
    Team Markowski

    After I upgrade to Premium, is my boss able to download the app and sign in with my information to text from her phone?

  • Avatar
    Erin TextNow Support

    Hey there,

    If you would like to give your boss access to your account, they can download the app and login with your information if you provide her with your username and password.

  • Avatar
    Miaa Alm

    HI
    I'm trying to cancel the premium
    But i can't cancel it from my end
    Please help

  • Avatar
    Valeria TextNow Support

    Hey Mia! We can't cancel your premium subscription from our end, due to the billing being tied to Google, rather than us.
    We can help you though- simply open up your TextNow app and tap on the top left parallel bars to open up the menu:
    1. Tap on "premium"- manage subscription

    The other method would be to open up your Google PlayStore app- tap on the top left parallel bars to open up the menu- tap on "subscriptions"- find TextNow and cancel it from there!

    Let us know if you need any further assistance :)

  • Avatar
    johnny wong

    while i was clicking the button of payment on my phone, it says "there was an error to complete your purchase". is there any possibility that i can purchase textnow premium on browser of my PC instead of smartphone?

  • Avatar
    Jaymes Cooper

    where do i order a sim card from text now

  • Avatar
    Valeria TextNow Support

    @Johnny- I'm afraid that the premium subscription can only be purchased through a mobile device (either through the Google PlayStore or the Apple App Store). You may have to reach out to Google Support for further information to why the purchase failed.

    @Jaymes- You can order your SIM card right here :)

    Edited by Valeria TextNow Support
  • Avatar
    Kari Gavagan

    I don't want premium anymore how do I keep my free text now but get premium off?

  • Avatar
    Erin TextNow Support

    Hi Kari,

    You can cancel your premium subscription through the Google Play Store directly. Simply open up the Play Store on your phone > Search for TextNow > Select Cancel Premium

  • Avatar
    Brittney S.

    I,
    I had to change my credit card info and when it ran out on old card, I removed the file for old one and put in a new card info, purchased the monthly plan and the ads have yet to be removed. I cleared the cache and data, restarted my phone, even forced stop on the app in task killer, still acting as if I never purchased it... What do I do?

  • Avatar
    Erin TextNow Support

    Hi Brittney,

    Sorry to hear that you're having trouble renewing your premium subscription! Please email community@textnow.com with a screenshot of the receipt of your subscription renewal so we can help you get this resolved.

  • Avatar
    Ruby Ruby

    I tried the free trial for premium and cancelled it before i was supposed to be charged because i never had premium service still had ads and it was the exact same. So i didnt want to pay for something i wasnt receiving. I have been charged 2.99 over 10 times. I had to take my money out of my acct because it keeps getting charged and now every time its charged its declined and im getting charged a .50 fee for it being ran and bounced back because of the negative balance. So im not the happiest person right now. I have been charged well over 30 to 40 dollars and thats not including the .50 cent fees. I need someone to please contact me immediately before im charged anymore.

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