How Can I Remove Ads?

I've upgraded to premium, but I'm still seeing ads. How can this problem be solved?

Hi Brenden,

Thanks for letting us know you're having this issue. I have taken a look at your account and it looks like your premium subscription should be paid for and active. So, please complete these steps and then make sure you're logged into the right account:

1. Open the Settings App.
2. Tap on Apps (or Application Manager).
3. Swipe over to the "All" heading (you will need to swipe from right to left across the screen).
4. Tap on TextNow (the list is sorted alphabetically).
5. Tap on Clear Cache.
6. Tap on Clear Data, then tap OK.
7. Tap on Force Stop, then tap OK.
8. Log back into TextNow.

If you continue to see the ads, please let us know so we can investigate this further for you!

Why am I still seeing ads!!?? I pay for premium monthly and am always seeing ads!?

I did what support said and I still have ads and no premium. My subscription says I do have premium.

Hi Deidra and Dorothy, and thanks for contacting TextNow support.

For security reasons, I've sent you both emails regarding the accounts. Please reply as soon as you can and we will have these issues resolved promptly.

Thanks again for bringing this to our attention and let us know if there is anything else we can do for you.

Hi :)

Is it possible to upgrade to TextNow premium from the web account?

Hi Patrick,

Thanks for your question! In order to upgrade to TextNow premium app, you must download in on your device to have full access to our features.

Hope that helped! :)

Can I use my free version text now phone number for requesting Uber
/Lyft rides if not will the paid version be able to..Please help me I have been needing a ride all day I have wifi but no phone service and need a ride like now

Hi Samantha,

I apologize but the free application does not work with Lyft or Uber. I'm sorry this doesn't help with the applications, but using WiFi you can always use the TextNow application to place a call to a local taxi company.

Hi
if i don't purchase premium account or not buy my number how much long time can i take my number in my personal use or send receiving sms or call please .

Hi Shumaila,

Thanks for your inquiry! With a regular free account, you must simply use your number every 3 days in order to keep it active, otherwise, you run the risk of it being recycled.

Please let us know if you have any further questions :)

Is it possible to get your messages or voice mail when you call from a different phone number?

Hey Garret,

Thanks for the question.

With TextNow your voicemail is only accessible through the application, so it doesn't quite work in the same way as the conventional voicemail systems. However, you can log into TextNow directly from our website using any computer, tablet, or phone (as long as there is an available WiFi connection) and have access to your voicemail on the go!

I hope this helps!

Hello
How can i subscription more than one year
To keep my phone number locking

Hi Ali,

You can choose to have an auto-renewing premium subscription through the Play Store or App Store, depending on the device you're using. However, you cannot pay for more than one year at a time. If you choose to auto-renew each year though, your number will remain on your account :)

👍🏼

I have the same problem as some other users. I've paid for the premium app, and Google shows the subscription as active, but the app isn't upgrading/removing the ads. I tried the clear cache, clear data and force stop option, but that didn't seem to work. I have a Samsung tablet. Thanks.

I have my premium service expired .. but "in app purchase" doesn't have the option to renew it .. It states that I'm already a Premium, and when I clicked on Check subscreption .. it leads me to a blank screen .
Calls are not forward any more .. and I can't pay for renewal ..
I tried to clear cash and data ... also deleted the app from phone and icloud and re-install it .. but same issue ... please HELP!

Hi Rick,

I've taken a look at your account and I have sent you a follow up email with some troubleshooting steps! Please follow up there so we can resolve this issue together. :)

Hi E G,

I've taken a look at your account as well and it appears that the date for expiry was today, most likely due to timezone differences. I have changed the expiry date to yesterday, so you should see the option to renew your premium subscription now. If not let us know via chat!

How come I can't change my ringtone?

Hi Bashar,

You can actually change your ringtone right in settings with the latest Android version of the application! Update the application through the Google Playstore to get this feature. :)

I have an iPhone though

Hey there,

Thanks for the clarification! I'm afraid that due to the iOS software, you would be unable to change your default ringtone for the TextNow app. We do apologize for that inconvenience!

I also have paid for premium and have not received it yet. It has been a day now. I did some of what was mentioned here to "try to get it" & it did not work. Honestly I would not have paid had I saw these comments first. Please fix my subscription and the app overall to remedy this consistent issue that apparently exists, thx!

Hey Katherine, I'm sorry to hear about that! I'm afraid that as the premium subscription is handled by either the Google PlayStore or the Apple App Store exclusively, there are limitations to our assistance. As such, I would please ask that you contact Google Play Support with your receipt, so they may fix that up for you!

Thanks in advance for your patience.

i want my old phone number to be my text now number, what do i need to do?

Hi Robbin,

Thanks for your interest in porting in your number! I'm afraid that we only support porting in numbers to paid wireless accounts.

If you do decide to sign up for our service, you will be prompted to fill out a port request upon checkout! Please let us know if you have any further questions, and/or concerns :)

With premium subscription, how much memory am I getting for internet?

Hello Angele,

Thank you for reaching out!

The premium subscription is essentially an ad-free version of our app.

If you would like more information on our monthly data plans, please click here: https://www.textnow.com/wireless

Feel free to reach out if you have any questions in regards to our data plans. :)

I am getting charged for ad free and still getting ads. I cleared cashe, cleared data and forced stop and it is not working. I tried to fill out a request and it would not accept version.