Verify Your Account With Facebook

If you're having trouble connecting your Facebook account to your TextNow mobile number, please read the Facebook help article page available here: Verify Your Account.

Was this article helpful?
6 out of 16 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Krista Tancsa

    Why is it that here in Canada, we can use text now ( which is a life saver) why cant we buy these phones and great deals? Im a heart patient and rely on the phone unfortunately in case my pacemaker /defibrillator goes off . I live alone.

  • Avatar
    Erin TextNow Support

    Hi Krista,

    We appreciate your interest in TextNow! Currently we're unable to provide our data service in Canada, and since our devices have a custom TextNow ROM that requires a data plan to use, we're unable to sell our devices in Canada either.

    We are working on moving into the Canadian market though, so hopefully we will be able to get you set up with our paid service in the future :)

  • Avatar
    Bob Flemming

    Dear,

    I tried to register my Facebook account by giving in my Textnow mobile number. Facebook says they will send me a confirmation code, but I never got one. I tried several times, since one week now.

  • Avatar
    Kristopher TextNow Support

    Hey Bob,

    Thanks for the question. Due to the fact that we employ virtual numbers for use with our application we cannot ensure that the text verification method will work unfortunately, If you're still having trouble after following the steps in the article above I'd recommend reaching out to Facebook directly.

    Edited by Kristopher TextNow Support
  • Avatar
    snn moon

    verification codE?

  • Avatar
    Valeria TextNow Support

    Hey there!

    I'm afraid that due to the virtual nature of our numbers (rather than traditional), there will be some third party apps/systems that do not recognize our numbers for a verification code purpose. In this case, I would please ask that you contact their support directly, for further assistance with verifying your account!

    Thanks in advance :)

  • Avatar
    Elmollolobo

    I've had TEXT NOW for over a month and it's been working great! Starting a few days ago, when I open the app, I get a window saying "verifying eligibility" and it just hangs. The only way to call anyone now is if I get a notification and click on that to call the person back. I do not have a Facebook account, so I am limited in my ability to verify. Please help.

  • Avatar
    Taylor TextNow Support

    Hey!

    I've taken a look at your account and it appears as though the application you're using is out of date.

    Try following the steps here in order to resolve this issue. 

    If you're still having problems after, contact us at orders@textnow.com for further troubleshooting. :)

    Edited by Taylor TextNow Support
  • Avatar
    Mike Jones

    I don't want my Facebook login save

  • Avatar
    Textnow Support

    Hi Mike,

    If you would like to login with your username and password instead of through your Facebook account, you will have to do that when you first create the account online. So avoid creating your account using Facebook initially.

    If you already created the account through Facebook, I would recommend logging out and create a new account not through Facebook so you don't have to stayed logged in to Facebook when logging into TextNow.

  • Avatar
    Phillip Buntley

    My anne is britney buntley i dropped my phone in the toilet i have no wayne to reset my facebook password i have tried everything please all my pics r on there

  • Avatar
    Erin TextNow Support

    Hi Phillip,

    We are not able to help you reset your Facebook password since the Facebook service is not related to TextNow at all. You can try contacting Facebook support in order to get your password reset with them.

  • Avatar
    Casey Scroggins

    I cannot verify any of my email accounts using my text now number

  • Avatar
    Casey Scroggins

    I cannot verify any of my email accounts using my text now number

  • Avatar
    Erin TextNow Support

    Hi Casey,

    Many third-party vendors do not recognize TextNow numbers for verification purposes because of the nature of our VoIP service. If this is the case for your email provider we are unable to force that verification through to your TextNow account for you at this time.

  • Avatar
    E Lock

    Hello Erin:

    Do we know if there will be an ETA for this or if this is something that will worked on in the future? I really want to use the service for all them services that are getting needy about providing mobile numbers.

    Also any ETA for Canadian service and will be fixed when Canadian service is active.

    Edit:
    Seems I can add the number but I don't get the message... :-(

    Edited by E Lock
  • Avatar
    Valeria TextNow Support

    Hey there!

    We are working on talking to over vendors and reaching an agreement for number verification. It's a slow process, but certainly something that can be reached in the foreseeable future!

    With regards to Canadian service, we have made some great strides in the past year toward being able to support it here, however, we're still some ways away so we don't have an ETA at this moment :(

    Please let us know if you have any further questions, and/or concerns!

  • Avatar
    E Lock

    @Valeria:

    Thank you for the reply. Best of luck I can applicate that. By chance is this a list of known good providers?

    FYI: I was able to make my MSN account work.

  • Avatar
    Arsalan Pashaabadi

    Hello
    I am from your app's users
    I ask you to give me the previous number that belonged to me to confirm my account. thank you
    I really need it
    This is the number
    +12035134910
    Email:Arsalan.pashaabadi@gmail.com

  • Avatar
    Erin TextNow Support

    Hi Arsalan,

    I'm afraid that number has been assigned to a new account since expiring from your account. As a result the number is not available to be reassigned to your account today. Please contact the vendor of the account you're trying to confirm to see if there is another way for you to confirm it with them.

  • Avatar
    Arsalan Pashaabadi

    Hi Arsalan, I'm having an account with Apple's account number, now it's necessary to re-confirm this information and it is very necessary and necessary. I'm worried about the data being lost. Please give me this number so that I will not be bothered again later. From my sweetheart program
    Please give me this number. Because my data is in danger.
    0012035134910

  • Avatar
    Erin TextNow Support

    Hi Arsalan,

    Unfortunately the number expired from your account and since it is being used by another user it is not possible for us to give you access to that number at this time. As I mentioned previously you will have to try to find out if there is another way to verify your account since it we cannot get you that number.

  • Avatar
    Linda Sean

    i want to confirm y account with a this textnow number 8122709027 ...this is my facebook account seanlinda181@yahoo.com....i want to confirm it with a text

  • Avatar
    Valeria TextNow Support

    Hey Linda!

    If you're looking to verify your Facebook account using your TextNow number, it may not go through. The reason being that our numbers are categorized as virtual, and may not be recognized by third party apps such as Facebook for verification purposes.

    We encourage you to try and contact Facebook support for further assistance!

  • Avatar
    Dillon Robinson

    Do you keep a log of old messages and phone calls on the account

  • Avatar
    Erin TextNow Support

    Hi Dillon,

    Call and text records are reserved for a short period of time for legal purposes, but they cannot be recovered for a user once they have been deleted or expired from an account.

    Edited by Erin TextNow Support
  • Avatar
    TheSaw OfSnow

    why cant received sms from twitter

  • Avatar
    Erin TextNow Support

    Hi there,

    If you are having trouble receiving messages from Twitter you will need to contact their support team to determine what is causing the issue. You will likely have to have them manually add your number for verification purposes. For assistance from TextNow in the future, you can email community@textnow.com.

Powered by Zendesk