Emergency Disclosure Process

If a situation requires disclosure without delay of communications relating to an emergency, the Emergency Disclosure request process may be followed in order to obtain basic account information such as:

  • The email address associated with the TextNow account, if entered by user
  • The first and/or last name on the TextNow account, if entered by user
  • IP address information

Please download the Emergency Disclosure Request Document. Please fill out the form in its entirety and submit it to lawenforcement@textnow.com using the subject line “EMERGENCY DISCLOSURE REQUEST”. Please complete the form in its entirety and follow the procedure listed on the first page of the form.

Our Abuse Team will review and respond to these requests on a case-by-case basis

Requests for information should be specific and accurate in order for us to accommodate. Please note we only accept requests from verified law enforcement agencies.

Emergency* - a matter involving imminent harm to a child or risk of death or serious physical injury to any person

We will not respond to correspondence sent by non-law enforcement officials to the addresses above.

 

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