Not Receiving Push Notifications

iOS 5+

In iOS version 5 and later, the notification system appears differently than iOS versions previously. Here's how you set your notifications for TextNow:

  1. Select your main Settings app on your iPhone
  2. Tap Notifications
  3. Search for TextNow on that list and tap on it
  4. Toggle on or off the type of notification you'd like to receive: Notification Center, Badge App Icon, and Sounds.

 

Make sure you choose an Alert Style that will give you a visual indication of the message being received, for push notification purposes.


No Luck? Try a Push Test

  1. Please do a Push Test by downloading this app, and let us know the result. Choose Timed Push Test, and not Local Test.
  2. If Push Test = Successful, and you're still not receiving push notifications, try uninstalling and reinstalling the TextNow app. 
    If Push Test = Failed, you'll need to contact Apple Care to get it fixed
  3. Still no luck? Please contact us with your account details and the iOS version and we can look into it further. 
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