Deleting Messages, Conversations and Call Logs

The Conversations page of the TextNow app has many built-in features to help you manage your conversations and call logs.

Your TextNow app should open by default to the Conversations page. You can also get there by tapping on the main menu button in TextNow and then tapping Conversations on that menu.

Deleting An Individual Message From A Conversation:

  1. Tap and hold on the individual message or messages you'd like to delete from a conversation.
  2. Tap on the garbage-can icon at the top of the screen to delete the messages.

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 Deleting A Conversation:

  1. Go to your Conversation page.
  2. Swipe left on the conversation you'd like to delete.
  3. Tap on the red garbage-can icon to delete the whole conversation.

Note: Deleting a conversation will delete all the messages in that conversation permanently.

Deleting a Call Log:

While you can't delete the call log from the Call History page directly, you can delete it from the Conversations page which will also remove it from the Call History page.

  1. Find the call log you'd like to delete on the Conversations page.
  2. Swipe left on the call log.
  3. Tap on the red garbage-can icon to delete the call log.
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Comments

  • Avatar
    null null

    Does Text Now keep record of text messages or call logs once it's been deleted off a user's phone?

  • Avatar
    Valeria TextNow Support

    Hey there! We do not have a retrieval option for deleted messages or call logs. As per the law, we do have to legally keep records, so if you are in need, you can reach out to the authorities and get a court-ordered subpoena request for further assistance!

    Edited by Valeria TextNow Support
  • Avatar
    Ive Lopez

    How about if just say my girlfriend uses the same account but different phone how can I get the call log and Tex messages from that phone

  • Avatar
    Valeria TextNow Support

    Hey there! Technically, if you both are using the same account, you can just log into it on a different device or browser, and have access to the same messages.

  • Avatar
    Jill Stephenson

    I need to log all devices out of my account or delete all conversations on every device. How do I do this?

  • Avatar
    Jill Stephenson

    And if you could edit the name on my post for privacy is appreciate it. Please log out of all active sessions for me and delete all the messages.

  • Avatar
    Valeria TextNow Support

    Hey there! I'm afraid that we can't edit the name from our end. Furthermore, for privacy reasons, we cannot delete your messages remotely.

    I have logged you out of all your devices, and should you need to, you can log back in and delete your messages individually.

  • Avatar
    Trudy Ficklin

    How do I lock a message?

  • Avatar
    Brett Patterson

    Please log me out of all devices asap!!!

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    Brett Patterson

    I would greatly appreciate it thank you !!!!

  • Avatar
    Valeria TextNow Support

    Hey Trudy- not sure what you are referring to, would you be able to clarify?

    Brett- all done!

  • Avatar
    Jsmitgritt

    Could you please log me out of all devices

  • Avatar
    Valeria TextNow Support

    All done!

  • Avatar
    Melanee Madera

    Hi I blocked someone and then unblocked them but I lost the number can I get it back

  • Avatar
    Melanee Madera

    Hi I blocked someone and then unblocked them but I lost the number can I get it back

  • Avatar
    Alicia Riley

    How do I delete a contact? Is there a limit to the number of contacts I can create?

  • Avatar
    Valeria TextNow Support

    Hey Melanee- I'm afraid that we don't have a retrieval option for numbers, nor do we save them, as we simply pull them from your phone's native contacts app. If you have lost the number, you will have to try and contact them through a different method.

    Alicia- same principle. We don't actually save the contacts through our own app. We simply pull them from your phone's native contacts app. So to delete a contact, simply head over to your phone's own "contacts" app and delete them through there!

  • Avatar
    Sshuman1981

    Why do my text messages randomly delete themselves? What I mean is I have a conversation going, then log off and when I log back on all but the very last message sent is gone. Please advise?

  • Avatar
    Valeria TextNow Support

    Hey there! Sorry to hear of your experience.

    The messages shouldn't be deleting themselves unless they are older than 30 days, at which point in time our server recycles them in the back-end. Then, when you log off, deleting your current session and opening up a new one, these changes in the recycling system are seen.

    If that is not the case for you, please head over to speak with one of our live chat representatives on texntow.com/wireless for further testing!

  • Avatar
    Tbrown181990

    Can I get my message if the number was charged...

  • Avatar
    Valeria TextNow Support

    Hey there! I'm afraid that due to our privacy policy, we cannot access messages, nor forward them. You will have to reach out to your contacts to make sure they are aware of your new number.

  • Avatar
    Michael Tolentino

    why cant i see my call log

  • Avatar
    Valeria TextNow Support

    Hey Michael! You should be able to see it on your conversations list in the homescreen of the app!

    If you're having specific issues, please head over to our live chat support on the bottom right-hand side of textnow.com/wireless for further testing/assistance :)

  • Avatar
    Cassandra Humburg

    Can i recieve all my old messages from ppl even the deleted ones?

  • Avatar
    Valeria TextNow Support

    Hey Cassandra! I'm afraid that we don't have a retrieval option for messages that have been deleted, or recycled.

    If you need a particular conversation for legal reasons, you can contact your authorities to submit a subpoena request, so we may pull whatever information we have available!

    Edited by Valeria TextNow Support
  • Avatar
    Blaine Flynn

    Hi Valeria, why is it when i keep deleting messages they reappear every time i log back on? cant seem to permanently erase them..
    ty!

  • Avatar
    Blaine Flynn

    oh and i almost forgot to ask can you please log me out of any other devices and if you would be so kind as to let me know if there were other devices i was logged into?? i dont need any specifics (just incase privacy policies forbid it) but would just like to know if indeed i was logged in somewhere else.. ty so much for your time

  • Avatar
    null null

    Hi I was sent some pictures and two videos that I could look at and now I can't. I didn't delete them and I didn't save them to my phone. Why can't I see them anymore?

  • Avatar
    Valeria TextNow Support

    Hey Blaine! If you're having issues with permanently deleting your messages, they most likely are being cached by our server somewhere. You can try to clear your data following these steps. Otherwise, after 30 days of inactivity, they will be recycled by our server permanently.
    With regards to your account, it doesn't seem as though anyone is currently logged in!

    null (my apologies for a lack of better name)- all mms messages are recycled by our server after 30 days (since we don't have the space to store them indefinitely). We do apologize for the inconvenience, as we cannot retrieve them at this point in time.

    Edited by Valeria TextNow Support
  • Avatar
    James D

    I use TextNow on my desktop. How do I save or add contacts?

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