[Premium Feature] Voicemail Transcriptions

TextNow offers voicemail transcriptions - a written transcription of the voicemail your contact left for you. Currently, voicemail transcriptions are only available for Premium TextNow subscribers.

Here's how to enable and use the feature!

  1. Tap on your main menu 3dashes.png in the TextNow app, and then tap on the Settings icon ic_settings_24dp-2.jpg.
  2. Tap on Calling, and then tap on Voicemail.
  3. On the Voicemail page, slide Voicemail Transcription to On. You can turn it off or on anytime.


Screenshot_2017-05-05-15-13-30.png

When you receive a voicemail on your Conversations page, tap on the message to read the transcription. If it's a longer one, tap on See More to see the full text of your contact's voicemail.

You can also tap on the Play button to play it back.

 

Screenshot_2017-05-05-15-10-51.png

 



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Comments

  • Avatar
    Baby Girl

    How do i activate my voicemail?

    And , with that 1st month free?
    How would I know??

  • Avatar
    Valeria TextNow Support

    Hey there! Since we're not a traditional voice carrier, there is no voicemail "activation". All you have to do is make sure that your voicemail is enabled in your TextNow app's settings, and when someone calls you and leaves a voicemail, you'll simply see it as a message recording that you can press play on in your inbox. You can see the exact instructions here !

    With regards to the 1st month free, that is only available with select SIM card purchases, which can only be activated and used in the U.S at the moment. So if you have an unlocked, eligible device you'd like to activate with our wireless service, you can purchase a compatible SIM card and activate your phone!

    Edited by Valeria TextNow Support
  • Avatar
    Riccardo Mascarenha

    How do i change my user name

  • Avatar
    Valeria TextNow Support

    Hey Riccardo! I'm afraid that usernames are the only data on your account that is not editable. The best you can do is open up a new account with your desired username!

  • Avatar
    Leyna Jordan

    It will not let me listen to voicemail, is that an pay only feature if so you should make it known somewhere. Also going to website and looking at account there is nothing there. It's the exact same as on the app

  • Avatar
    Erin TextNow Support

    Hi Leyna,

    The TextNow voicemail feature is available for all users including those using our free app! If you do not see a voicemail in your conversation thread, as pictured above, it's possible that you missed a call but no voicemail was left. If you do see the voicemail but are unable to play it for whatever reason please let us know.

    Also make sure that the TextNow app version you're using is updated for optimal functionality.

  • Avatar
    null null

    If offline, will I receive a voicemail when I back online via WiFi

  • Avatar
    Valeria TextNow Support

    Hi there! You absolutely will :)

  • Avatar
    Courtney Scholes

    Am i paying for this service?

  • Avatar
    Valeria TextNow Support

    Hey Courtney! Did you sign up for a premium subscription?

  • Avatar
    Nedricklee1

    Can i use my text now number on whatsapp?

  • Avatar
    Erin TextNow Support

    Hi there,

    We don't recommend using your TextNow number specifically for verification purposes for other 3rd party apps. Your TextNow number can expire if not used regularly, and this can cause issues with other accounts if you'd used your number there. It is however possible to use your TextNow number with Whatsapp, if you are having trouble you'd need to contacting their support team for assistance.

  • Avatar
    Susie Smith

    my voicemail will not work and I did upgrade to the premium plan

  • Avatar
    Peter Wong

    Can I personalize my voicemail recording? I don't want people leaving me a voicemail to know that this is a TextNow number.

  • Avatar
    Erin TextNow Support

    Hi susie, We'd like to find out what issues you're having with your voicemail so we can help you get this sorted out. Please reach out to our chat support team for assistance. We'll be available here from 10am-5:30pm EST daily.

    Hi Peter, you can definitely personalize your voicemail greeting! Check out our Voicemail Setup support article for details :)

    Edited by Erin TextNow Support
  • Avatar
    Houston Myers

    Hey

  • Avatar
    Joseph Haines

    My daughter was murdered a year ago and her father hung himself 6 months later. All of our messages have disappeared and I can't handle it. I need them back! This is torture!

  • Avatar
    Valeria TextNow Support

    Hey Joseph, my sincerest condolences.

    It is possible that your messages were recycled due to inactivity/age, as we don't keep conversations on our server for more than 30 days.

    I do apologize for the inconvenience, as we don't currently have a retrieval option for any deleted, and/or recycled messages.

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