Enabling Your Microphone On TextNow.com

If you would like to try calling over our website, you'll need to make sure the device you're using has a microphone available to use. Here's how to allow access to your microphone:

1. Log into your account here at www.textnow.com and go to your Conversations page. in the top left-hand side, click on the New Call button.

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2. If a number pad comes up, your microphone is already set up. Otherwise, you'll see this screen:


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On that page, follow those instructions to select Allow and Remember on the Adobe Flash Player box.

3. If you don't see that pop-up, and you're still having problems with your microphone, you'll have to look into your settings on your browser. Each browser will have different settings; here's an example of how to do it in Chrome:


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Click on the little picture of a lock in Chrome's address bar to bring up this menu. Next to Microphone, make sure you have Always allow on this site checked.

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Comments

  • Avatar
    Connie Trosper

    My phone is on mute? I can't hear the ringing.

  • Avatar
    Valeria TextNow Support

    Hey Connie! It seems like you're using the free app on your Android device. This may just be an issue with the device itself, which we are limited in how much we can discern remotely.

    I'd suggest for you to look into your device's settings- notification, to make sure that everything is enabled correctly. Next, you can try to look through the TextNow app's settings to ensure that you have a ringtone setup! This can be done as such:

    1. Open up the TextNow app- tap on the top left parallel bars to open up your menu
    2. Tap on the top right gear icon to open up your settings
    3. Tap on Calling to make sure you select a ringtone!

  • Avatar
    My Name

    This doesn't work. I've tried enabling Flash and its pointless. When I use the program in Windows 7 it works. But online with Chrome (quite recent version) it doesn't.  The problem is Adobe Flash.  Its  a disaster.  

    Edited by My Name
  • Avatar
    JENNY S :-*

    The problem is with Adobe Flash, because recently I had to download Google Chrome to be able to use the calling feature on my free texting app which I had to enable incoming calls as well as setting up the microphone-(Had to click on ALLOW & REMEMBER!) I just bought a BRAND NEW set of ear phones that came with a microphone,(mouth-piece) cord that you can plug your ear phone jack into & now you can answer your phone with a single press of the button that's on the front of the mic that also has a clip-(that looks like/acts like a MINI clothes pin) on it so you can clip it on your clothes somewhere or collar for easy use & access to your answer/end call button! Now you can talk & listen to your music! I know it worked very well because I tested it in many different phones, A mp3 Player, a IPhone, & my daughters tablet! So now that the mouth piece & ear phones are working & I got everything done that I needed to do, to choose my mic, & checked the boxes-Allow & Remember & finally got the dial pad to come up, all I could do is listen to my voicemails but couldn't make or receive calls because it wasn't picking up my voice & when people called me it went straight to voicemail, it DIDN'T ring & I even went into my settings & clicked on the box that was checked off that said, "SEND MISSED CALLS TO VOICEMAIL", & still my phone doesn't ring & ALL my calls are going straight to voicemail!! Why? & from ANY other cell company doesn't matter who you are with, Rogers, Telus, Koodo, Virgin, Bell, etc...you can text to a landline & they can reply back in a voicemail kind of way but the landline can ALWAYS receive texts from a cell phone but with Text Now all my texts that are sent to a landline says that the message was sent but they weren't because NOT ONE text got sent why??? can I text to a landline number with Text Now or only to a mobile number???? If not I think it's something that text now NEEDS to change ASAP because even if the landline user wishes not to send a reply back at least they got the text msg that was sent!! sometimes it's VERY IMPORTANT to send a text to someone but they only have a house phone so now u can't get any messages to them and they can't get any to you!!!! PLEASE WORK ON CHANGING THIS ASAP!!!! :-P Thanks

  • Avatar
    Valeria TextNow Support

    Hey Jenny! If you're using your mobile phone, I would actually recommend that you download the app directly from the Google PlayStore (or Apple App Store) for the mobile calling functionality.

    With regards to texts to landline, that is usually controlled by the receiving carrier, not by us. So even though the message seems sent from your end, the other carrier may be rejecting it for whatever reason. Either way, I would highly recommend to try and download the mobile app and test it out on your phone first!

  • Avatar
    Peggy Sustayta

    Help & Support please.I can't seem too be able too call or text with Text now . Please help me guide me in getting started receiving and sending calls & texts with Text Now .Thanks!

  • Avatar
    Valeria TextNow Support

    Hey Peggy! It seems like everything is enabled on your account correctly. This may be an issue with your connection, then. I won't be able to see much more from my end, so I'd please ask that you reach out to one of our live chat representatives (can be found on the bottom right-hand side of this page) for further assistance :)

  • Avatar
    lissy 2018

    I can't hear my phone ringing all i see is Missed call after someone tries to call me

  • Avatar
    Valeria TextNow Support

    Hey there! You don't seem to be logged into any sessions, so I'd recommend to try and clear your app (uninstall it, and re-install), and then try it out again!

  • Avatar
    Donyah Thomas

    I'm trying to call from an Xbox one. Is there a way that you can make a app for Xbox or make it Xbox compatible?

  • Avatar
    Valeria TextNow Support

    Hey Donyah!

    We can certainly pass along the feature request, though we do not technically have the capability to implement this as it would have to be a partnership with Microsoft.

    Let us know if there's anything else we can help with!

  • Avatar
    Steve Avendano

    When I make a call the person I'm calling can't hear me

  • Avatar
    Valeria TextNow Support

    Hey Steve! It may be that your microphone isn't enabled, or set up properly. It may be easier to try and download our desktop app for calling, so you don't have to worry about enabling Flash.

    Let us know if you're still having issues!

    Edited by Valeria TextNow Support
  • Avatar
    Michael Lovett

    I do IT work for some Real Estate companies where I live. I use both Windows and Linux (not a fan of Mac, Apple, or Steve Jobs). I found that the TextNow website phone only works in Firefox for me, as Chrome won't even acknowledge the microphone (on other sites as well). I don't really use it on my laptop much, but it is a nice 'extra' to have around.
    I do however, use the TextNow app from Google Playstore on my Android phone--it works like a charm!

  • Avatar
    Chelseydunbar

    I downloaded the text now app on iPad. When receiving calls it does not ring. I receive a notification after the person has already hung up and I have missed the call. I have looked all through the app and the website on how to turn on ringtones and there is not even a ringtone option in the app, only notifications. Please help! Ty

  • Avatar
    Chelseydunbar

    Also, iPad does not support abdobe but has its own mic that works just fine with calls and notifications.... Just no ring when someone calls. This is very aggravating. All calls are missed calls unless I happen to be on iPad at the time call comes in.

  • Avatar
    Valeria TextNow Support

    Hey Chelsey! It's true that you can't set up the ringtone for the iOS app at this point in time. I'd just like for you to check in your iPad settings- TextNow- notifications that your notifications are indeed allowed, and your sounds are enabled as well.

    If that is all set up correctly, I'd recommend to try and uninstall the app and re-install it anew from the App store. Please keep in mind that currently, you can't use the messaging/calling function on a tablet or mobile from the website itself (textnow.com/messaging)

    Hope that helps!

  • Avatar
    Sydney Renken

    i have my mic enabled and everything but the screen still pops up

  • Avatar
    Valeria TextNow Support

    Hey Sydney! Would you please be able to try and download our desktop app directly for better calling experience?

    Edited by Valeria TextNow Support
  • Avatar
    Rhiannon Watson

    I use the textnow.com page, everything is enabled, updated firefox browser, and I cant even get the call pad to pop up or receive calls now. and no, Im not interested in the app, thank you, I want the page to work like it is supposed to :)

  • Avatar
    Valeria TextNow Support

    Hey Rhiannon! This might end up being an escalation in your case, so please reach out to us at community@textnow.com with appropriate screenshots of the missing calling function, so we can gather more information!

  • Avatar
    Veronika Redus

    When i make a call the other party says i sound like a robot. Ive been using this app for a while now and this just started happening

  • Avatar
    Valeria TextNow Support

    Hey Veronika! We'd like to take a look at this more closely, to find out the root cause.

    Would you please head over to our live chat support on textnow.com/wireless for further testing?

  • Avatar
    Shaityonna Clay

    All of my calls are being rejected! I can text but no one is relieving them

  • Avatar
    Valeria TextNow Support

    Hi Shaityonna, I can't seem to find any reasons on your account that would prevent you from using it, so we would need to dig a bit deeper. Please head over to our live chat support on textnow.com/wireless to speak with a live representative for further testing!

  • Avatar
    Mike Silko

    TextNow Windows app periodically drops connection to the PC mic, and I must Stop a phone call in progress because people no longer hear me. My question is, what web browser and Mic access method the app is based on? Is it still Adobe Flash based, despite its blocked by default by all latest browsers now? Why TextNow app is not listed in Windows 10 Settings - Privacy - Microphone, where all other installed apps can be granted Mic permission?

    Also, why there is no "Check for Updates" option in the app Menu, or "Autoupdate" option in its Settings? I was using 1.0.8 version for almost a year without knowing current version is 1.1.0, and only found it out trying to fix the Mic periodic disconnect issue. However, installing the latest version did not fix the issue with Mic, and the connection to Mic is lost every 2-3 min, even when the app is idle. Can it be a result of Windows Defender or other security software interaction with the app? Which one and how to find it out? Can detail logging be enabled on the app to troubleshoot it?

  • Avatar
    Mike Silko

    Another issue with TextNow app for Windows is, when a current call is placed on hold by the other party, and later the hold is removed, the other party at times no longer hears me, so the connection seems half dropped (only on my side), but I can hear the other party, and the mic stays On in the app GUI, so it looks like a different issue to me from the above one.

  • Avatar
    JDIK RKGF

    Hello I speak Spanish, this is translated by Google. I urgently need to solve this problem, since I have to make many important calls. The support options for this support that TextNow presents does not solve the problem. I do not know the cause, for which the microphone and the keyboard to mark numbers are inasesible. I want to emphasize that I try to make sure to download it again on my PC, just to make sure it is not the app. In addition to the instructions that TextNow presents, I follow them literally. But the problem is different or simulating the one that TextNow teaches. Supposedly to get out of the problem you have to access from TextNow.com. When I sign in at TextNow.com, it does not show me any warning that the microphone is deactivated. And at the same time he is giving me the problem of not allowing me to make calls or "to continue with the step of the instructions in this support in writing". However, the app does show me indications that I have a problem with the microphone and that the app should solve this in TextNow.com. But within the indication of the app does not allow me to proseder to get out of the problem, since it requires me to be able to solve and activate the microphone I must follow the instructions from the web in TextNow.com, which is not showing me this web. Please, it is very important for me to have your support. Hola hablo español, esto esta traducido por Google. Me urge solucionar este problema, ya que tengo que hacer muchas llamadas importantes. Las opciones de ayuda de este soporte que TextNow presentan no soluciona el problema. Desconosco la causa, por la cual me sale inasesible el microfono y el teclado para marcar numeros. Quiero enfatizar que intente asegurarme en volver a descargalo en mi PC, solo para asegurarme que no sea la app. Ademas las intrucciones las que TextNow presentan las sigo literal mente. Pero el problema es diferente o simular al que TextNow enseña. Supuesta mente para salir del problema hay que acceder desde TextNow.com. Al yo iniciar sesion en TextNow.com, no me enseña algun aviso de que el microfono este desactivado. Y a la vez me esta dando el problema de no permitirme hacer llamadas o "continuar con el paso de las intrucciones en este soporte por escrito". Sin embargo la app, sí me enseña indicasiones de que tengo problema con el microfono y que la app me surguiere solucionar esto en TextNow.com. Pero dentro de la indicasion de la app no me permite proseder para salir del problema, ya que me exige que para poder solucionar y activar el microfono debo seguir las intrucciones desde la web en TextNow.com, que no me esta enseñando esta web. Porfavor para mi es muy importante tener su apoyo.

  • Avatar
    Valeria TextNow Support

    Hi there! We do apologize for the inconvenience, however, this sounds like we would need to gather more information from you personally with regards to your setup.

    Would you be able to message us at community@textnow.com with any relevant screenshots?

  • Avatar
    Levisa Lepeto

    Translated by Google Translate.

    Hello Valeria, I'm JDIK RKGF. I have returned after 12 hours and the problem disappeared only. I do not know if you have made any changes to my account? In case your support made changes in my TextNow account, I thank you very much. If they knew how much they help, thank you very much. (-:

    Now I have doubts, just to be sure I would like to know something, if I really received support from TextNow? My question is, did I really receive support from my account manually by TextNow? Or maybe my PC did this alone ??? For me it is very important to know this. Because that's how I know where the problem comes from.

    I do not recommend using Google translator, I have half an hour configuring the text in English so that it is understood literally.

    Edited by Levisa Lepeto
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